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Boosters gone AGAIN!

mar21an
mar21an Posts: 12

Level 2
in Support
Played new episode yesterday and won several boosters, from the Path and for those special boosts during gameplay. Last time I reported this I was asked if I had reinstalled the game, I replied that I had NOT and did not receive anymore info or a solution...Now all my boosters are gone again! I played last night and had boosters, went to play today and all of them are gone! I've played this game for more than 2 years and never dealt with the issues I've had this passed month! My boosters and buddy are gone...what's the point of playing?
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Comments

  • cathpym
    cathpym Posts: 3

    Level 1
    I saved game to the King site as my iPad was being updated at work. Turned on. Game level saved but all boosters etc that I’d collected are gone. Don’t they save with game ?
  • mar21an
    mar21an Posts: 12

    Level 2
    Cathpym, you would think so because they are part of the game.
  • Marvin00
    Marvin00 Posts: 1

    Level 1
    Nothing new yet? Mine are still gone 
  • ViniciusRezende
    ViniciusRezende Posts: 8

    Level 1
    Mine gone too, i am trying to fix this problem but nobody help me!!!!
  • ViniciusRezende
    ViniciusRezende Posts: 8

    Level 1
    My boosters and all my items disapeared!
  • mar21an
    mar21an Posts: 12

    Level 2
    I haven't heard from anyone about this...I think I'm going to make a FB post on the Pss page and see what happens.
  • cathpym
    cathpym Posts: 3

    Level 1
    I’ve contacted King several times but emails just say go to community page. Not helpful all. 
  • ViniciusRezende
    ViniciusRezende Posts: 8

    Level 1
    @cathpym Same here

  • QueenB
    QueenB Posts: 15,448
    Hi guys, apologies for not seeing this before!

    Boosters are saved directly in your device's memory, which always allows you to use them while playing offline. This also means that if you delete and reinstall the game, then Boosters can be lost.

    It’s best not to store too many Boosters on your device, as there is a chance they may be lost, or affect the game play. But don’t worry, there are many ways to win more Boosters in the game!

    Now, if you have lost Boosters that you have purchased, this needs to be reported to Player Support here. Once you get the automated response, please reply back to it so you can get help.

    @mar21an - We can confirm that the Buddy feature, has been removed from the game so it is no longer available. 

  • ViniciusRezende
    ViniciusRezende Posts: 8

    Level 1
    @QueenB I didn't delet anything or reinstall the game, but ok! So you're saying that if i payed for them you can help me, but if i worked for them, you can't! I play this and many games from king for years, i also used to buy those pre paid cards and use it on king's game when i had another account! Right now i can't! 

    So... i will end my account and delet all King's games! Because i think stealing my things like that is an absurd! Speacially if you don't give me a solution! Bye guys!

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