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My game stop working

GH8800GH8800 Posts: 11 Level 2
Hi, I’ve been playing pyramid solitaire for years... out of nowhere every time I’m trying to open the game it crushes... I did all what you recommended on my iPhone. Including reset, restart, checked free space etc. nothing helped... my next step is deleting and reinstalling however I don’t remember the password to my account... I remember my username GH8800. and I know I registered with king but not with Facebook. I’m afraid to delete it before I know my pass word... what to do?  

Best Answer

Answers

  • Hey! Would you like to give us your opinion?

  • GH8800GH8800 Posts: 11 Level 2
    If it helps... my profile picture is of my cute dog...

  • Lola_PopLola_Pop Posts: 6,020 Community Manager
    Accepted Answer
    Hello @GH8800 and welcome to our adventurous Community!

    Don't worry, I've just checked your profile in our servers and your game progress is correctly stored there. If you delete and reinstall the game, you'll be able to get your levels back!

    I will send you a link in order to restore your password :)

    Please let us know if you need anything else- the Community is always here to help



    Accepted Answer

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  • GH8800GH8800 Posts: 11 Level 2
    Hi Lola_Pop,
    You Rock!!! Thank you SO much. Running to uninstall and install, as is I'm going to be late on my progress 😉. 
    I'll keep you posted if it didn't work.
    All the best,
    Gal
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