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I cannot send lives and I don’t receive prizes
Daniela_Laurella
Posts: 8
Level 2
in Support
0
Answers
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Hello @Daniela_Laurella and welcome to our Community!
Hmmmm that's frustrating!! Can you please try out these steps? I hope they can solve the issue!!
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Dear Lola, I saved my progress on Pyramid account but now I don’t know where I can download it. If I download the app from the appstore I am at level 1 (I was at 2000 and something)
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You need to log in. I did, but the internet signal still didn’t work. But try to see...
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Now I saved my progress and downloaded again the app. I lost all my prizes
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The same thing happened to me. I have lost all my prizes and further progress is impossible for me. I recieved a response from technical support to wait for a new update and this may resolve the issue...
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Thank you ☺️
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How do you write to technical support?
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Directly from game: Settings/Costumer Care/Purchases and Gold Bars
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Hello guys!!
Thanks @yass78 for helping @Daniela_Laurella, that's very nice of you! 😊
I just wanted to let you know I've now asked the Studio team about the connection issue and I'm waiting for an answer. I'll keep you posted!
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We are hoping for some good news! 😉
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