I cannot send lives and I don’t receive prizes

Daniela_Laurella · April 2020

Lola_Pop · April 2020

Hello @Daniela_Laurella and welcome to our Community!

Hmmmm that's frustrating!! Can you please try out these steps? I hope they can solve the issue!!

Daniela_Laurella · April 2020

Dear Lola, I saved my progress on Pyramid account but now I don’t know where I can download it. If I download the app from the appstore I am at level 1 (I was at 2000 and something)

yass78 · April 2020

You need to log in. I did, but the internet signal still didn’t work. But try to see...

Daniela_Laurella · April 2020

Now I saved my progress and downloaded again the app. I lost all my prizes

yass78 · April 2020

The same thing happened to me. I have lost all my prizes and further progress is impossible for me. I recieved a response from technical support to wait for a new update and this may resolve the issue...

Daniela_Laurella · April 2020

Thank you ☺️

Daniela_Laurella · April 2020

How do you write to technical support?

yass78 · April 2020

Directly from game: Settings/Costumer Care/Purchases and Gold Bars

Lola_Pop · April 2020

Hello guys!!

Thanks @yass78 for helping @Daniela_Laurella, that's very nice of you! 😊

I just wanted to let you know I've now asked the Studio team about the connection issue and I'm waiting for an answer. I'll keep you posted!

yass78 · April 2020

We are hoping for some good news! 😉

I cannot send lives and I don’t receive prizes

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