Dear Lola, I saved my progress on Pyramid account but now I don’t know where I can download it. If I download the app from the appstore I am at level 1 (I was at 2000 and something)
The same thing happened to me. I have lost all my prizes and further progress is impossible for me. I recieved a response from technical support to wait for a new update and this may resolve the issue...
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Hello @Daniela_Laurella and welcome to our Community!
Hmmmm that's frustrating!! Can you please try out these steps? I hope they can solve the issue!!
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0 · Helpful Woah! Sweet Love HahaDear Lola, I saved my progress on Pyramid account but now I don’t know where I can download it. If I download the app from the appstore I am at level 1 (I was at 2000 and something)
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0 · Helpful Woah! Sweet Love HahaYou need to log in. I did, but the internet signal still didn’t work. But try to see...
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0 · Helpful Woah! Sweet Love HahaNow I saved my progress and downloaded again the app. I lost all my prizes
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0 · Helpful Woah! Sweet Love HahaThe same thing happened to me. I have lost all my prizes and further progress is impossible for me. I recieved a response from technical support to wait for a new update and this may resolve the issue...
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0 · Helpful Woah! Sweet Love HahaThank you ☺️
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0 · Helpful Woah! Sweet Love HahaHow do you write to technical support?
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0 · Helpful Woah! Sweet Love HahaDirectly from game: Settings/Costumer Care/Purchases and Gold Bars
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2 · 2Helpful Woah! Sweet Love HahaHello guys!!
Thanks @yass78 for helping @Daniela_Laurella, that's very nice of you! 😊
I just wanted to let you know I've now asked the Studio team about the connection issue and I'm waiting for an answer. I'll keep you posted!
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1 · Helpful Woah! Sweet 1Love HahaWe are hoping for some good news! 😉
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1 · Helpful Woah! Sweet 1Love HahaI'm back with some good news!
The Studio team wants to investigate what could be wrong, @yass78 and @Daniela_Laurella
They need your player ID, so could you please send me your player ID (you can find them here). It will be very helpful for the investigation!!
Thanks a lot for your help 🤗
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🍮Play Candy Crush Jelly Saga 🍏 Play Farm Heroes Saga
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0 · Helpful Woah! Sweet Love HahaThis is my ID 1177139143
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0 · Helpful Woah! Sweet Love HahaMy ID 9651328348
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0 · Helpful Woah! Sweet Love Haha