Game won’t start (Apple devices) - Under investigation!

scubie2 · April 2020

Don’t have other device, only iPad

Lola_Pop · April 2020

Hiya!

I'm sorry, I have no updates for you. The team's still checking. I hope I can give you some more information on Monday!!

Dionysus000 · April 2020

Hi

Thank you. I have realised there is an issue for users with an Apple Device and this has been reported. There are several posts on this forum. I currently have iPhone 7. Has the issue been resolved?

I have never connected to the Kingdom which I can to set up an account. However I don’t want to lose all the boosters I have accumulated over the past year!

Please can you confirm the existing issue for IPhone users has been fixed. My problem occurred the same time people started reporting the issue.

Thank you.

bettegh · April 2020

The same thing is happening to me- hard shutdowns don't work- also I don't have facebook on my phone so not connected to the game & not registered. Don't want to start the game over.

This clearly needs a fix.

Please look into it, King.

Thanks- and stay well!

jjaap · April 2020

Hi, just signed in today cos same has happened to me - I’ve lost game and all my progress.... been playing for over a year

Lola_Pop · April 2020

Hello again!!

No, the issue regarding Apple devices is still under investigation, I'm afraid. I'll merge this thread with the main thread about the issue so that you guys are informed when the fix is in place.

@jjaap , please have a look here to get back on track, and let me know if you need more info 😊

Thanks!!

Loup42 · April 2020

Hello,
I have a problem connecting from my Apple phone. I am at level 2041 and the server synchronization does not work. The logo at the bottom right is constantly spinning. I reinstalled the application on my tablet, the problem persists.
Thanks for your help.