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Game won’t start (Apple devices) - Under investigation!

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Answers

  • kingJoey
    kingJoey Posts: 2

    Level 1

    Fingers crossed. I tried Elmogas solution above but unfortunately only saved the progress made on my iPhone previously. My icon in world 135 has now disappeared.... I sure hope the progress is still recoverable

  • scubie2
    scubie2 Posts: 24

    Level 3

    Lola Pop, I certainly hope you’re speaking truth. This ISSUE has gone on too long. Please give another update SOON. Need some Hope here on the home front.

  • jjaap
    jjaap Posts: 10

    Level 2

    I too don’t use Facebook and was up around level 1600 and now have nothing... ‘fix is on the way’ this response wouldn’t wash in my business . I’m keeping watch on what’s not happening but zero confidence of a good outcome here.....

  • jjaap
    jjaap Posts: 10

    Level 2

    ps not spending on any other King games till this is over 💰

  • alexcroft
    alexcroft Posts: 4

    Level 1

    jjaap is absolutely right. Saying that a fix is on the way after weeks of this happening to so many of us isn’t acceptable. You’d think the new version released in the last 48 hours would have addressed this as a priority. Amazingly this isn’t the case.

    Let’s just hope the Game Studio are true to their word...

  • Honey_B
    Honey_B Posts: 6

    Level 2

    Hi there! I’ve been playing this game for years. I’m around level 1300 I believe. All of a sudden when I try to open the game it won’t work. It shows the yellow King screen, then shuts off. I’ve tried rebooting my phone, offloading the app and reinstalling (offloading so I don’t actually delete and lose my progress) Nothing is working and it’s been around a week. I have an iPhone XS for reference. Thanks for your help!

  • stan1981
    stan1981 Posts: 3,418

    Do u have more than 2GB of memory left???

    check for latest version...

  • Honey_B
    Honey_B Posts: 6

    Level 2

    Yes, I do have plenty of memory left. I just did a software update on my phone and checked to make sure all apps are updated. I just started reading through the community and see this seems to be a common problem with no solution. I have never saved before through Facebook or King because I didn’t think it necessary. In all the years I’ve played I’ve never had an issue. Really hoping there is some way to fix this without deleting all my progress!

  • scubie2
    scubie2 Posts: 24

    Level 3

    Y’all are so right. What can we do as a group to get King to do the right thing NOW. We can put men on the moon but can’t get a game going again?! Totally unacceptable. Community input to resolve?

  • Sukanta_Biswas
    Sukanta_Biswas Posts: 24,932

    We warmly welcome you to the Friendly King Community's Pyramid Solitaire Saga forum.

    Right now, I'm asking you to check the steps below.

    Let me know if the problem is the same.

Hey! Would you like to give us your opinion?