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Why can't i get to the level 1304 in my new phone

Divine77 Posts: 1 Newbie

Because i am in level 1304 in my old phone


  • Lola_Pop
    Lola_Pop Posts: 12,035 Community Manager

    Hello @Divine77 and welcome to the Adventurous Community!

    If I understand you correctly, you are on level 1304 on the old one, but cannot transfer the progress to the new phone?

    In this case, please have a look HERE and I'm sure you'll be able to retrieve your levels. 😊

    Let us know if it doesn't work! Our Game Experts @teresawallace44 and @STOKEDER , your fellow players and I are always here to help!😉

    STOKEDER Posts: 91 Level 3

    Thanks Miss Pop for asking our gamers to ask me about THE LAST thing I understand. NEW PHONE Issues.... Be patient, breathe and either reboot new phone or it to your extra memory card and then use it in new phone. If that works... Tell us all. ,🙄 STOKEDER

  • teresawallace44
    teresawallace44 Posts: 4,436 Level 5

    Thank you @Lola_Pop for tagging me.

    Hello @Divine77

    I am not sure about this one. Try following the link the @Lola_Pop gave you and if that does not work then try what @STOKEDER said to do.

    I play on my iPad and iPhone and sometimes they don’t sync up either. Still trying to work on the issue. I think that it will catch up eventually.

    Let us know if it’s fixed or not

    Be safe and stay well 🤗💕

    Teresa 🦋🌺🦋

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