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Why won’t my pyramid solitaire saga game open?
Since March/April of 2020 I have been unable to open my pyramid solitaire saga game. I can’t recall the exact level I was on, but it surpassed 1100. I have patiently waited for further updates that might fix the issue, but nothing has worked. If I delete the app and re- install the game, I will have to start at puzzle #1.
What are my options to fix the issue??
Answers
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Hi and a very warm welcome to you @Puzzle123 .
So sorry about that.
Will help you tag some of the experts to give you their kind assistant
@Spinnifix @Lola_Michaels@Lola_Pop @Trish24 @Sharon_Loose
I hope the experts responds is positive for you.
Best of luck and enjoy crushing 🍭🥂
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Hi @Puzzle123
If you log out then log back in the game that might help. Make sure you are up to date on all updates for the game.
If you uninstall then reinstall you will lose all your boosters but I don’t think you will lose your progress. You can also contact customer support and give them a detailed description of the problem along with your user ID for the game which you will find in your profile.
I hopes this helps and let us know if it doesn’t work.
If you would like to explore this community more then start here...
Be safe and take care.
Teresa 🦋🌺🦋
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Hello @Puzzle123 and welcome to the Community!
Adding on what our dear @teresawallace44 said, it would be handy to know more about the issue:
What happens when you try to open the app? Do you get any error message?
Which device are you playing on? Have you tried to open the game on another device?
Do you usually play connected to Facebook or to the Kingdom?
Thanks a lot!
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Hi, I am also now unable to open the app - I have the latest update but when I click on the app nothing happens. I’ve also tried restarting my device but that doesn’t help either. I don’t want to delete the app and reinstall in case I lhave to start at level 1 again. Can you help?
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Welcome to Sweet King Community! 👑
How about you tried to follow these troubleshooting steps of Crashing/Freezing issue/bug. (I hope haven't this happens! 😊)
You can click here if you have playing any device 👇and all of the supports solved by Community Team, then you can find and follow troubleshooting steps that I hope this helps. 😉
⚠️ NOTE ⚠️
If you want to try uninstall and install steps, you have your gold bars are saved/transfered but all of the boosters have lost and some events will be reset and gone.
If you want to win gold bars on this game, you can click here to join and answer on this game's contests that you can chance to win gold bars. 😊
Have a nice and safety day! 😊
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Hi @arthur99
Please look through the links that @Diamond Lim posted above. ⬆️⬆️
If none of those help then contact customer support here...
Give a detailed description of the problem and your game/user ID found at the top of your profile. They will send you a automated email please respond back to the automated email with description and ID again and they maybe able to fix the problem. 👍
Let us know if you get the help you need here on this post. 🤗
Teresa 🦋🌺🦋
