Johnny_Ryall

Royalty

Hello Cicu, You did not mention that you had lost your progress in your initial post. This can be saved via your Facebook or Kingdom account. If you reconnect and your progress is still not available, then please let me know. Kind regards, Johnny

Hello, For more information about this, please read here: https://care.king.com/en/candy-crush-jelly-saga/new-feature-not-showing-in-your-game-more-info-here Our events are not always available on all devices. Kind regards, Johnny

Hello, Thank you for your post. I have checked your game account and your game progress is saved and it is still available. You only need to go into the app and reconnect to the relevant Facebook/Kingdom account and your progress will return. To reconnect with Facebook please make sure first that you are logged in to the…

Hello Famtima, Have you connected your game to Facebook/Kingdom? If you do, then you can log into this account on both devices and the levels will transfer. If you need further help with this, let me know. Kind regards, Johnny

Hello Rebecca, I'm afraid not! This challenge is only available with your friends in game. Maybe there is a Facebook fan group you can join where you can invite some new friends! Kind regards, Johnny

Hello Marilyn, If this happens again, please follow the steps here: https://care.king.com/en/candy-crush-saga/cant-get-your-games-to-load-on-facebook-check-this-out Kind regards, Johnny

Hello Cicu, For more information about this, please read here: https://care.king.com/en/candy-crush-saga/boosters-messages-842482091 Kind regards, Johnny

Hello. Please check your King Care inbox (top right on a computer or if you are using a mobile device, tap the the lines in the top right corner to access the menu) as I have sent you a message about this. Kind regards, Johnny

Hello Corinne Coco, Your game account shows that you are on level 1803. Could you please confirm if you are now playing this level? Have you tried the troubleshooting here: https://care.king.com/en/pet-rescue-saga/pet-rescue-html5 Kind regards, Johnny

Hello Mags, Could you please let me know if you have been able to progress as your account now shows you at level 1755. Thanks, Johnny