MarkHawk

Community Manager

Hi guys, I'll be on vacation for some days and will be back in the community at the end of May month. Don't forget that the fastest way you can get help to a question is to search for it in the community. If you don't find the answer then please post a new thread and the Community members, Superstars and Community Managers will be able to help you 

Comments

  • Hi Marsh, Looks like there's an issue with the network. We're looking into the issue and will update on this thread: https://care.king.com/en/alphabetty-saga/experiencing-problems-with-your-game 
    in Farm Heros Saga will not load! Comment by MarkHawk October 2018
  • Looks like the issue might still be there. Please check this thread for updates: https://care.king.com/en/alphabetty-saga/experiencing-problems-with-your-game 
    in 405 Method not allowed Comment by MarkHawk October 2018
  • Hi DriesClaeys, Looks like there was an outage in the network. Try reloading and the game should be back again.
    in 405 Method not allowed Comment by MarkHawk October 2018
  • Try sending a reset password request and you should be able to login.
    in Connecting to Kingdom Comment by MarkHawk October 2018
  • Hi Diana, If a re-install does not solve the issue then it might be something technical with the Kindle. This can be solved by doing a full reset of the Kindle. Please take into account that a full reset clears all data on the Kindle and you would first have to do a backup of all your local data, such as photos and videos,…
    in Farm Heroes will not load Comment by MarkHawk October 2018
  • Hi Kdub, I have sent you a private message, so that we can check your player account. Please click on the envelope icon on the top right corner of the screen and kindly get back to me with the details in order to solve the issue. - Mark
    in Tractor Dash Comment by MarkHawk October 2018
  • Hi André I recall there was a test feature a while ago that included trophies. The idea never really caught on and I believe it was not implemented further.
    in Trophies Comment by MarkHawk October 2018
  • Hi Jean, Just to recap to make sure I understand everything correctly. You have all your levels on a mobile device but connecting the game to Facebook gives an error? Sounds like something is blocking the connection. I suggest you start with the troubleshooting steps on this thread: Android:…
    in Trying to save/create account Comment by MarkHawk October 2018
  • Hi Phoenix Cruz, I can assist in getting the game progress back in Pet Rescue Saga. Please notice that we require direct contact from a player in order to verify ownership of the game account. This can be arranged by letting the person with the issue log into King Care and post a request to have the levels restored. Once…
    in I accidentally deleted my wife's pet rescue progress. Can you help me to restore this? Comment by MarkHawk October 2018
  • Hi CLeinenbach, I've heard of this issue and it's currently being checked by the game studio. It should be possible to move the map a bit - just enough to get a mouse click in there for next level. - Mark
    in Why is rescue race blocking next level on pet rescue saga? Comment by MarkHawk October 2018
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