QueenB

Community Manager

Comments

  • Hi @Mani_Dheer😊 Sorry to hear you’re not seeing any tournaments in your game. Just to check, are you referring to All Stars? If so, it’s worth knowing that this event isn’t available to everyone. Availability can depend on things like your location and other requirements. I’d recommend having a quick look at this thread as…
    in Tournament not available Comment by QueenB 12:29PM
  • Hi @motida_ts, What is stopping you from login in? Is the game crashing or are you getting any error message? The more details you can share, the better we can help you ☺️
    in can’t login Comment by QueenB 12:24PM
  • Absolutely @1442348087 😉 Can you let me know which game app version you have installed please and make sure it’s the latest one?
    in level 10308 doesnt have yellow and red candies. impossible to unlock this level Comment by QueenB 10:47AM
  • Hi @Tonyuk66 Let’s start by checking a few things, as issues like this are often related to account syncing rather than actual lost progress: Make sure you’re logged into the correct Facebook account (the one you originally used to play) Try logging out of Facebook in the game, then log back in again If you’re playing on…
    in I have lost thousands of levels. Comment by QueenB March 18
  • Yes, I saw your comment @teenybee and I agree, this is this is definitely a very welcome change😃 I’ll reply to your other message as well since you went into more detail there 👀 And thanks for bringing visibility to it here too, it’s very relevant to this discussion 👍
    in Newly Released Levels! Share your feedback on the latest episode 21 726 - 21 785 Comment by QueenB March 18
  • Hey @teenybee 😊 This is such a great observation! That gap between finishing the Star Tournament and waiting for new levels has been a pain point for a while, especially for players at the top of the map. So having it run until new levels are released makes a real difference in keeping things moving. And your point about…
    in Important update for those who are at the end of the map, you'll like it Comment by QueenB March 18
  • Hi @Sweetiepie77 Thank you for reporting this! I would like to share this with the developers but I need a screenshot of the ad in particular showing the X button being hidden so they know which ad to look for. Would you be able to help us with that if this happens again please? Thank you 😊
    in Why i am unable to close the ads Comment by QueenB March 18
  • Hi @Starchild20 and welcome to the community 😊 To help us take a closer look, could you please share a screenshot of what you see when you tap the Play button and nothing happens? Also, let us know which device you’re playing on (phone, tablet, or computer)? Thanks!
    in click play button for candy crush nothing turns up Comment by QueenB March 18
  • Hi everyone 👋💙 We’re now in Second Chance 1 – Round 2 in Candy Crush Saga All Stars 2026. In this stage: You need to collect blue Candies Must finish 1st place in their Tournament Leaderboard 1st place moves on to Stage 3 – Second Knockouts Wishing good luck to everyone competing in this round 🍬💙 For the exact official…
    in 🌟 Candy Crush Saga All Stars 2026 – Official Tournament Overview 🌟 Comment by QueenB March 18
  • Hi @Deal_One and thank you so much for the nomination 💛 It’s really lovely to hear about your cousin and her Candy Crush Saga journey! Just to better understand and help, could you clarify if she is having issues with her Candy Crush game or if the problem is related to creating or accessing a community account? Happy to…
    in Nominate a Candy Crush Saga Player for a Special Recognition 💛 Comment by QueenB March 18
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