QueenMia

Community Manager

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Comments

  • Hello Daniele, We are constantly adapting our games by introducing and testing new features, gameplay or concepts. Before releasing these kind of new features, we always choose a randomly-selected group of players to trail the feature and see how they react to it. We then look closely at how the change has been viewed and…
    in My game is bugged Comment by QueenMia November 2018
  • Hey there, Thanks for posting :) Can I ask you where and when you're getting this error? Is it when you open the game, in the middle of a level or anywehre else? That would help also to know what device and platform you are using - First, start by clearing cache and cookies and make sure you have the latest game/App…
    in Error loading BW3 Comment by QueenMia November 2018
  • Hi Chris and thanks for posting here! At King, you are always playing against other "real" players :) I hope that helps settle the match! And since you're here, don't forget to get your Halloween Gold here! have a bubblific weekend! Mia
    in Why cant i claim my trickies party rewards? Comment by QueenMia November 2018
  • Hello Kimmielynn72, Thanks for posting! I'm sorry you've been having issues with your rewards. I've sent you a private message to get more information about it. You'll find it by clicking on the envelop on the top right corner, next to your avatar - If you're on your phone, you need to tilt the screen to be able to see it.…
    in Why cant i claim my trickies party rewards? Comment by QueenMia November 2018
  • Hello For anything related to Candy Friends, go to our vibrant Candy Crush Friends Community here. You'll be able to find help and all the answers to your questions as well as some fun conversations going on between members and some sweet gifts to win :) See you there! Mia
    in Candy Crushh Friends Error Comment by QueenMia November 2018
  • Hola Herman! Thanks for posting :) Please clear cache and cookies on your device and make sure the latest App/Game version is installed. If the problem persists, please let me know what platform and device you're playing from. A screenshot would be very helpful as well. Let me know! Mia
    in Crashes on startup and never gets past king logo, older version works fine Comment by QueenMia October 2018
  • Hello Donna, Thanks for posting :) Please clear cache and cookies on your device and make sure the latest App/Game version is installed. If the problem persists, please let me know what platform and device you're playing from. A screenshot would be very helpful as well. Let me know! Mia
    in how to unfreeze game on this level, no matter what I do nothing happens to continue the game. Comment by QueenMia October 2018
  • Hello Terrichiodo! Thanks for posting :) Please clear cache and cookies on your device and make sure the latest App/Game version is installed. If the problem persists, please let me know what platform and device you're playing from. A screenshot would be very helpful as well. Let me know! Mia
    in Bubble Witch 3 Saga always freezing on this game. Frustrating and needs to be fixed. You can’t play! Comment by QueenMia October 2018
  • Hey Amy, I'm sorry to hear you're not finding your Gold bars - They don't disappear usually. Have you changed devices or been playing on 2 different platforms? Were they purchased Gold bars? 
    in Gold bars disappeared from BubbleWitch3 Comment by QueenMia October 2018
  • Hey Helen, Could you please do this for me and let me know if that worked? That should help unlock the level: click down to the left in the game where the cogwheel and settings are. The side menu will then open, click on the arrow to get back to the game in that menu and you should be able to play. Sorry for all trouble!…
    in Bubble Witch 3 level 73 time to learn a new spell Comment by QueenMia October 2018
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