StuckInATree

Noble

It's clearing cache that's most important, including history with it is just good extra measure. Have you already tried all the suggestions given here? https://care.king.com/en/candy-crush-saga/cant-get-your-games-to-load-on-facebook-check-this-out

If you connect your game to either Facebook or a Kingdom account, you're progress will be saved to their server. That means once you reinstall and reconnect the game to either account you'll get your progress back. The only thing to keep in mind is that it's only progress and gold bars that sync, everything else does not…

Did your profile picture get updated in the end, Michelle?

Ah ok, good to hear! I love it when things work themselves out on their own, makes life a little simpler :)

Have you already gone through the troubleshooting guide for issues on iOS devices? Good place to start with if you already haven't: https://care.king.com/en/candy-crush-saga/loading-crashing-issues-ios

You need to get in touch with the store directly if you're looking to get credited back as only Apple themselves handle refund requests. The steps are shown here if you need a hand: http://www.imore.com/how-to-get-refund-itunes-app-store

Go through the browser troubleshooting guide and it should be fine: https://care.king.com/en/candy-crush-saga/cant-get-your-games-to-load-on-facebook-check-this-out

Are you saying that you've not received the rewards for completing level 1110 or that you only see a question mark after that?

Try going through the steps highlighted in the link below, should get your game back to normal: https://care.king.com/en/candy-crush-saga/cant-get-your-games-to-load-on-facebook-check-this-out

Could you add that screenshot here in your post? Hard to tell what's going without seeing it or having more information. What level are you on and what do you play on for example?