Comments
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In that case what you need to do is go through the troubleshooting steps specific for your mobiles OS: https://care.king.com/en/candy-crush-saga/loading-crashing-issues-ios https://care.king.com/en/candy-crush-saga/loading-crashing-issues-android…
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Gold Bars are synced along with progress, you won't lose them by reinstalling, they will reappear along with your progress when you reconnect to your account. Boosters and messages on the other hand are only stored locally so they will be lost should you reinstall the game. Don't worry though I've asked a Moderator if they…
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There are some things you can try but depends what you play on, are you playing on a PC through FB I take it?
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Which level are you on right now exactly? I take it you've already check the App Store for any available updates?
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Does yours look anything like this one? https://www.youtube.com/watch?v=pjhRWXDtTms
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As long as you actively connected your game to either Facebook or Kingdom, your progress will be saved and synced to it. If you did, when you reconnect to that account in the game again, the progress from the point where it was last synced will come up
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If you're games are out of sync with each other then that's not something that can be adjusted for you from afar, it has to be done locally. Reconnect your game on your iPhone to your Facebook or Kingdom account in order for your progress to be in sync again.
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That's normal, you won't be able to move forward until the update is released by the App Store.
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I think that you may be forgetting that King is a business at the end of the day. The reality is in order to have a game available for free, they need to be able to monetize the game somewhere otherwise the game would not be available to people to play for free as you've said you do yourself, an important note to forget.…
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Have you already tried going through the steps recommended here: https://care.king.com/en/candy-crush-saga/loading-crashing-issues-android
