Comments
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It's been picked up here, keep an eye on that thread for any updates on the situation https://care.king.com/en/candy-crush-jelly-saga/free-bonus-does-not-work
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Yeah I guess it was a bit sudden and out of the blue, personally I never really played much of Dreamworld. They could be making room for something else to replace it though.
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Have you checked in Facebook directly and loaded the game there? If you don't see your progress directly on Facebook then it must have not synced properly. Do you still have your old phone handy?
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It could be that's not compatible as it says, but if the store is saying your device is incompatible when it should be then you need to get in touch with the Store to find out what's going on.
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What do you mean by "was at 36 points to get my prize"? Looking at the Wiki page for 2296 but don't see the correlation http://candycrush.wikia.com/wiki/Level_2296
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Stockpiles of magic beans can be burned through if you use the companions to help you in some levels. Do you happen to use the companions?
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Do you know how much free available memory do you have left on your device?
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If you can connect to Facebook with those credentials then it should work in the game normally since it uses the Facebook login. What happens if you load the game directly from Facebook, does it load you where you were or is it loading you at level 1?
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2295 is a timed level so it doesn't matter what score you reach, it's still possible to lose if a candy bomb blows. If one is about to blow and you can't stop it and have already hit the minimum score... don't do anything, just let the timer run down to 0 and you've passed.
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Are you still connected to your Facebook or Kingdom account in-game?
