Wunderbaum

Hi sporti883, Are you playing on mobile or Facebook? I saw a thread about the new update on Facebook. Check it here: https://care.king.com/en/candy-crush-saga/candy-crush-saga-facebook-update If you're at the wrong level when playing sugar drops then try to clear the cache in your browser. Cheers

in Oh yay. The new format is back :( Comment by Wunderbaum August 2017

Hi Edward! If she deleted the game on Facebook she can simply re-install it by going to this page: https://apps.facebook.com/candycrush/ Cheers

in How do I retrieve candy crush if it was deleted? Comment by Wunderbaum August 2017

Hi Rahma! I suggest you try the following steps: 1) Try a force refresh of the page - hold down CTRL and press F5 to refresh the page. 2) Try emptying the browser cache - please see this page: http://www.refreshyourcache.com/ 3) Try the game in another browser - for instance Google Chrome or Firefox 4) Make sure you have…

in how can i restore mt progress? Comment by Wunderbaum August 2017

Hi! Looks like the game was recently updated to a new format. There's a main thread about the update: https://care.king.com/en/candy-crush-saga/candy-crush-saga-facebook-update Try clearing your browser cache and the game should work correctly again. Cheers

in Can´t send request for lives using CC on laptop via FB since update Comment by Wunderbaum July 2017

Hi Tammy! Check some of the threads here on King Care where the level is being discussed: https://care.king.com/en/candy-crush-saga/level-2640 Cheers

in Can't pass level 2640. Been two weeks. Is there a problem with it or just operator?? Comment by Wunderbaum July 2017

Hi Susan! Which game feature were you playing? Did you see a dialogue box with your winning item? Cheers

in just completed two levels on the first try and was suppose to receive something per new game feature Comment by Wunderbaum July 2017

Hi Venny! If the Internet connection is temporary down then your progress can't be saved online. Try the steps in this thread: https://care.king.com/en/candy-crush-saga/lost-your-connection-to-facebook-ios Cheers

in Lost progress? Comment by Wunderbaum July 2017

Hi Sherby! Sounds like there's an issue with the connection from your game to Facebook. Try the steps shown on this thread: Android: https://care.king.com/en/candy-crush-saga/lost-your-connection-to-facebook-android iOS: https://care.king.com/en/candy-crush-saga/lost-your-connection-to-facebook-ios Once you have the…

in Why does facebook save show up on candy crush sage? It says I don't have access to the Kingdom. Comment by Wunderbaum July 2017

Hi Violet! Looks like the game was recently updated to a new format. There's a main thread about the update: https://care.king.com/en/candy-crush-saga/candy-crush-saga-facebook-update Try clearing your browser cache and the game should work correctly again. Cheers

in User id Comment by Wunderbaum July 2017

Hi Jackieh! Are you playing the game on mobile or in Win10 app? What happens when you try to login? Do you get an error message? Cheers

in cant log in to candy crush sage Comment by Wunderbaum July 2017

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