Comments
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Hi Rhoda, This is not a common issue so I hope you don't mind me asking more questions to help us narrow down the problem. - Did you have access to the store and one day suddenly you didn't? - Do you have your iTunes well connected to a payment method and is this issue only happening in Soda? I'll be waiting for your…
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Hi Michael, Can you send us a screenshot of it? You can learn how to here. This will help us better understand the situation and help you :-). Cheers! Xarly
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Awesome, good to hear Valerie! And thanks for coming back and letting us all know how you managed! Cheers, Xarly
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Thanks a lot for letting us know! I have sent some gold bars your way to compensate for the issue. I hope they help :-). Cheers, Xarly
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Hi Game Fanatic, It's me again! I just wanted to let you know that we have received other reports on this and we have let the studio know about it. I'll update you with any news on this! Cheers, Xarly
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Hi PetLover18! For restoring your level, you need to follow the notes on this article here. This should help you fix it and get back to where you were. Cheers! Xarly
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Hi Pam, We experienced some technical issues at around the time of your post. Can you confirm if things got better now? Cheers, Xarly
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Hi Kay, There are multiple ways of playing Pet Rescue Saga. In this case, you are using Windows as the platform. If your current version of the app implies that an older version of Pet Rescue Saga is showing up, I suggest you try playing on another platform (such as Facebook, King.com or a phone device, for example). You…
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Hi Game Fanatic, We had some issues with the game in the last days. Did it get fixed for you or are you still encountering some issues? Cheers, Xarly
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Hi Donna, First of all, congratulations on being one of our top players! That said, there is no specific date for new levels being released. The team constantly works on creating new content but this is a live product, and that means that many times things can change and need adaptation before being released. I'm sure…
