
Level not loading, just a blank page
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PummyRaj
Posts: 12,648 Superstar
Hello again @subby6288 and Welcome to @shortyyyy, @Kathleen_Indigne and @linda47
I did go back to the level like I said and experienced the same. I have also noticed that I could not "Exit" out of the game unless I Turn off my device!! Was it the same for you all?
So, after few unsuccessful trials, my iPad showed an "Update" for "Pet Puzzle" game. Once, I have updated the game, the level board was back to normal
I would suggest you all to check for the same 
** If you are on iPad --> Go to the App store and check the "Updates" tab;
** If you are on Android --> Go to "Play Store" --> from the "Menu List", select "My Games & Apps" --> You should be able to see any updates that are currently available
Hope this issue gets resolved and you all will be able to get back into the game
Have a nice day & keep having fun in your game(s)!
P.S: Thank you very much for the Screenshot @shortyyyy


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Thank you
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0 · Helpful Woah! 2Sweet Love HahaI am sorry to hear that you are having issue in your game!! Can you please post a screen shot of the level? I have played this level few days ago and I don't think I have faced any of the issues you are mentioning!!
The screenshot would help the team to look into the issue! In the mean time, I will also go back and play the level and see if I can give you any suggestions
To post back your reply, please tap on "Type your Comment" box located below. And to add the Screenshot, please tap on "Attach Image" icon located in the tool bar and click on "Choose Files"!
Looking forward to assist you further! Have a nice day/evening!
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0 · Helpful Woah! Sweet Love HahaI have went back to the level this morning and checked the level after seeing another thread with the same complaint!! When I played this level last week or so, there was no issue!
I also had the empty board and it would not let me "Exit" out of the game either!! Only way to come out of the game was to turn off the device!! Was this the same situation for you?
When I restarted the device, my iPad showed me notification for "Pet Puzzle" game. Once I have updated the game, the level is working fine and whole board re-appeared
I would suggest you to check for the "Updates" in your game, and there should be one available right now! After the Update, your game should be all set. Please post back if you need any further assistance
** TO do so, tap on "Type your Comment" box located below!
Have a nice day & great weekend! Keep having fun in your game(s)!
- Report
0 · Helpful Woah! Sweet Love HahaI did go back to the level like I said and experienced the same. I have also noticed that I could not "Exit" out of the game unless I Turn off my device!! Was it the same for you all?
So, after few unsuccessful trials, my iPad showed an "Update" for "Pet Puzzle" game. Once, I have updated the game, the level board was back to normal
** If you are on iPad --> Go to the App store and check the "Updates" tab;
** If you are on Android --> Go to "Play Store" --> from the "Menu List", select "My Games & Apps" --> You should be able to see any updates that are currently available
Hope this issue gets resolved and you all will be able to get back into the game
Have a nice day & keep having fun in your game(s)!
P.S: Thank you very much for the Screenshot @shortyyyy
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1 · Helpful Woah! 1Sweet Love HahaThank you for the screenshot
I too had the empty board and it would not let me "Exit" out of the game either!! Only way to come out of the game was to turn off the device!! Was this the same situation for you?
When I restarted the device, my iPad showed me notification for "Pet Puzzle" game. Once I have updated the game, the level is working fine and whole board re-appeared
I would suggest you to check for the "Updates" in your game, and there should be one available right now! After the Update, your game should be all set. Please post back if you need any further assistance
** TO do so, tap on "Type your Comment" box located below!
Have a nice day & great weekend! Keep having fun in your game(s)!
- Report
0 · Helpful Woah! Sweet Love Haha- Report
0 · Helpful Woah! Sweet Love Haha- Report
0 · Helpful Woah! Sweet Love Haha