My unicorn disappeared .

ruiva001ruiva001 Posts: 152 Level 3
edited August 2019 in Support
My unicorn disappeared, I got a new egg, I opened it and I got a dinosaur but with that my unicorn disappeared and I love him, how can I get him back. This is the second pet that disappears I was sad that I don't even want to play anymore.

Answers

  • PummyRajPummyRaj Posts: 12,791 Superstar
    Hello @nuiva001, Hope you are having a nice day :) 

    I am very sorry to hear about the issue in your game!!  I didn't even know that we have an Unicorn in the game!!  I have not unlocked it yet!! 

    Did anything happen before you lost the Unicorn?  Or is it just lost as soon as Dinosaur was hatched from the Egg?  

    Can you please provide your game ID number along with above needed details?  Here is a link to find your ID  https://community.king.com/en/pet-rescue-puzzle-saga/discussion/255129/what-is-my-user-id-and-where-can-i-find-it 

    If you are logged into the game through Facebook ONLY, please let me know because the above link doesn't work for FB players!

    Once you provide your ID, I will tag and escalate this issue to our Pet Puzzle game in-charge to look into your issue :+1:

    Talk to you soon!  Have a great rest of the day/evening!

    Signature - Superstar new 2020 FHS exp FINALpng
  • Hey! Would you like to give us your opinion?

  • Crazy Cat LadCrazy Cat Lad Posts: 8,775 Community Manager
    edited August 2019
    Hi @ruiva001 !

    I spoke with the Game Team a time ago about some players reporting that they lost one, several or all their pets in the Pet Home.

    This is an issue with the connection between the game server and your device.

    The Pets that are missing have not been lost, they are still in the system and in your account, but due the connection issue they just don't show up in your game.

    The Game Team is investigating this to see if there would be a possible fix for this. At the moment there's nothing you can do, but I will post about this as soon as there's a fix or any new on this.


  • ruiva001ruiva001 Posts: 152 Level 3

    PummyRaj this os my ID ,I have saved to my king account.

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