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Kellie-2Kellie-2 Posts: 8 Level 2

My phone did an update yesterday. Since then every time I tape to play the game it wont load. Screen flickers. If I restart my phone it works. But its a nuisance to keep restarting my phone. What can I do? It only does it to Pet rescue puzzle saga.

Answers

  • Crazy Cat LadCrazy Cat Lad Posts: 8,775 Community Manager

    Hi @Kellie-2 and welcome to our Community!

    Are you playing on an iPhone or and Android?

    Have you tried reinstalling the app?



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  • Kellie-2Kellie-2 Posts: 8 Level 2

    I'm on android. S9. If I reinstall the app will I lose everything?

  • Crazy Cat LadCrazy Cat Lad Posts: 8,775 Community Manager

    You can restore the levels by connecting the game to your Facebook or King account.

    If any levels would go lost, I can restore them manually for you. In that case, just post the level you were on and the Game ID so I can find the game in our system.

    Check here how to find the Game ID number in the game



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    ๐Ÿ‘ฌ Play Candy Crush Friends Saga ๐Ÿท Play Farm Heroes Saga

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