Is your game crashing on a Windows Mobile device?

CommunityTeam

Our games are in continuous evolution and each new update including additional content and features mean that lots of new code are written by our developers which might include some bugs.

We test all our updates thoroughly to remove any possible bugs, but it might happen that a sneaky bug slips through to the game.

Worry not! While technical issues are very frustrating, the great news is that they are also generally quite easily fixed. The first thing we need to do is make sure that your device is running as smoothly as possible. 

Here are a few steps which should improve your gaming experience: 

1. Go to Settings > system > advertising id.  Now make sure the Advertising ID switch is set to "Off."
2. Please close all apps and restart the device by pressing and holding the Power button until you see the "Slide down to power off" option. Then flick down. After it's off press the Power button to turn the phone back on.  
3. Please check for any updates for your device and apps: On Start, tap Marketplace or Store. If updates are available, tap Updates, and then tap Update all. 
4. Clear the cache frequently by entering the Settings menu in Internet Explorer and choosing the delete history option. 
5. As a last resort, try re-installing the game, it usually fixes most issues (please note that any progress on the mobile device that has not been synchronized with Facebook at this stage will be lost. However, all the progress that is currently saved on Facebook can easily be retrieved, once you have reconnected the device successfully). Also, any boosters or extra lives stored in the game may also be lost during this process.

To delete the game on Start tap Games, In Collection tap and hold the game and then tap Remove.  Then go back to the Marketplace or Store and reinstall the game. 

For extra support from Microsoft please try the Windows Phone 7 and Windows Phone 8 How-to websites.

Still having a problem with your game? Why not ask other players for help in our Community? Here you can also discover our Community Superstars, competitions, off topic conversations and much much more! Simply go to the home page here and select the game you wish to explore.