Comments
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Hey @eminent1 . Hope you're having a great day! CCSS has now been set to the new level progress as well. I also sent a reply to the customer support ticket. Take care :)
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Hey @eminent1 . Yes please, enter the game with the new email, play a couple of levels and then when you're ready let me know and I'll move you to the correct level. If you see that it doesn't change today it's because I end my shift in about an hour, but if so I'll do it tomorrow as soon as I can :) Thank you!
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Hey @eminent1 . Thanks! I've found your new account and have now transferred your CCS progress from the old account to the new account. If I can help with anything else let me know. Have a great day!
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Okay @eminent1 . The email has been sent.
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Hey there, @eminent1 . Hope you're doing well. I'm sorry to hear you're facing this issue. QueenB already shared the ticket number with me and I'm currently drafting a reply to send you through our customer support system. Please wait some minutes while I take care of it and send you what I think would be the best course…
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Hey there @SabrinaM . This has now been reported to our Studio to be further investigated. Once we hear from them, I'll let you know :)
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Hey @SabrinaM . Hope you're having a good day. I'm sorry to hear you had the wrong amount of Coins momentarily, but I'm glad that got fixed eventually. As for the Japanese issue, I've now sent all the new details you gave me to the team once more. I'll let you know when I have an update. Thank you :)
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Hey @SabrinaM . The team got back to me, they ask if you could please reinstall the game and let us know if the issue persists afterwards? Also, once you've reinstalled, before logging into your King account, does the work Solitaire already show in Japanese? Thanks in advance!
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Hey @Daz . Hope you're doing well. I had to remove the screenshot that contained your email address due to security reasons, but I've checked your account on our database in order to try and help you with this situation. Could you please follow the steps below: 1) Restart the game, and, if needed, Google Play Games In the…
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Hey there @zoooeeeee . I hope you’re doing well. I’m sorry to hear that the Rancid's Riches feature is currently unavailable in your game, but rest assured it is expected for some events and features to change and even become temporarily unavailable, so there’s nothing to worry about. Please note that special events like…
