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How can I change my email and password without loosing my progress

Hello,
I’m playing Candy Crush Saga on Android.
My progress is currently linked to a King account email I no longer have access to.
I want to move my progress to a new King account.

Thank you.

Accepted answers

Hey @eminent1 . Yes please, enter the game with the new email, play a couple of levels and then when you're ready let me know and I'll move you to the correct level. If you see that it doesn't change today it's because I end my shift in about an hour, but if so I'll do it tomorrow as soon as I can :)

Thank you!

All comments

Thank you @Alex_The_Witch 👍. I want to do same on Candy crush soda saga, should I repeat the same process

Hey @eminent1 .

Thanks! I've found your new account and have now transferred your CCS progress from the old account to the new account.

If I can help with anything else let me know. Have a great day!

Thank you @QueenB and @Alex_The_Witch I've followed the instructions in the email and waiting for the restoration of my levels.

Thank you @QueenB 👍

I just wanted to let you know that I’ve reached out to Player Support on your behalf and shared your ticket with them so they can follow up directly.

Since this involves your account details, they’re the only ones who can securely update your email and make sure your progress stays safe. You should hear back from an agent soon.

Thanks for your patience 😊

Hi @Kevin_ I've tried that but it didn't work. I've also tried contacting support but they still sent me back here and they didn't give me any ticket number

Yes, please try to update the email there to the new one you do have access now.

If that does not work and you still have troubles, could you please share the Ticket number of your contact to Support, so I can ensure that you receive a follow up?

Have a nice day!

Hi @MountainMom , I've not been able to receive any email from the support team, is there any other way I can solve my issue

Hi @eminent1, I would definitely see if you can enter your new email address and do NOT verify your old one. The verification process must be completed within 48 hours (?) or it expires, so that is a safeguard.

Regarding replies from Player Support: The automatic response you receive is the initial reply that everybody receives after contacting them. The initial instructions always suggest you come to this Community. It will take about 72 hours for a real agent to reach out to you! If they are busy, it could take even longer!

If you did not hear back after 48 hours from your initial complaint, please send a reminder email (by replying to that automated email) and inform the Support team that you are still waiting for their assistance. A response from a real agent will include a ticket number in the title line.

Thanks @MountainMom , I tried your suggestion but they keep giving me a link to the king community. Is there anything else I can do?

Thanks, i can only see a place asking me to verify my email. If i enter my new email, will it work? I sent a message through the link in your reply but it directed me back to the community.

Thanks, i can only see a place asking me to verify my email. If i enter my new email, will it work? I sent a message through the link in your reply but it directed me back to the community.

@eminent1, if you haven't already tried it, I suggest you reach out to Player Support through your game:

Tap the gear icon ⚙️ —> Account & Help —> ? Help Center —> Select the topic of the issue you are having and scroll all the way down and tap “Chat With Us.”

This way our Player Support Team will have access to your game account and device details. Be sure to ask them to merge your progress into the King account with the valid email and delete the inactive email address.

Unfortunately, we can't access individual player accounts from this Community.

Thanks, I tried it but I didn't see any option to change my email and I tried contacting the player support and they kept referring me to the forum. Is there anything I can do? I don't want to loose my progress.

Hi and Welcome to the King Community

To change your email address in the game, follow these steps:

Open the Game: Start by opening Candy Crush Saga.
Go to Settings: Tap on the settings button (gear icon).
Tap on 'Profile': Go to your profile section.
Change Email: You should see an option to update your email address. Enter your new email and save the changes.

If you have any trouble or don't see the option to change your email, you might need to contact Player Support for further assistance. They can help you update your email address securely.

Welcome! 👋

New here? Sign in or create an account to join the fun.

Accepted answers

Hey @eminent1 . Yes please, enter the game with the new email, play a couple of levels and then when you're ready let me know and I'll move you to the correct level. If you see that it doesn't change today it's because I end my shift in about an hour, but if so I'll do it tomorrow as soon as I can :)

Thank you!

All comments

Hi and Welcome to the King Community

To change your email address in the game, follow these steps:

Open the Game: Start by opening Candy Crush Saga.
Go to Settings: Tap on the settings button (gear icon).
Tap on 'Profile': Go to your profile section.
Change Email: You should see an option to update your email address. Enter your new email and save the changes.

If you have any trouble or don't see the option to change your email, you might need to contact Player Support for further assistance. They can help you update your email address securely.

Thanks, I tried it but I didn't see any option to change my email and I tried contacting the player support and they kept referring me to the forum. Is there anything I can do? I don't want to loose my progress.

@eminent1, if you haven't already tried it, I suggest you reach out to Player Support through your game:

Tap the gear icon ⚙️ —> Account & Help —> ? Help Center —> Select the topic of the issue you are having and scroll all the way down and tap “Chat With Us.”

This way our Player Support Team will have access to your game account and device details. Be sure to ask them to merge your progress into the King account with the valid email and delete the inactive email address.

Unfortunately, we can't access individual player accounts from this Community.

Thanks, i can only see a place asking me to verify my email. If i enter my new email, will it work? I sent a message through the link in your reply but it directed me back to the community.

Thanks, i can only see a place asking me to verify my email. If i enter my new email, will it work? I sent a message through the link in your reply but it directed me back to the community.

Thanks @MountainMom , I tried your suggestion but they keep giving me a link to the king community. Is there anything else I can do?

Hi @eminent1, I would definitely see if you can enter your new email address and do NOT verify your old one. The verification process must be completed within 48 hours (?) or it expires, so that is a safeguard.

Regarding replies from Player Support: The automatic response you receive is the initial reply that everybody receives after contacting them. The initial instructions always suggest you come to this Community. It will take about 72 hours for a real agent to reach out to you! If they are busy, it could take even longer!

If you did not hear back after 48 hours from your initial complaint, please send a reminder email (by replying to that automated email) and inform the Support team that you are still waiting for their assistance. A response from a real agent will include a ticket number in the title line.

Hi @MountainMom , I've not been able to receive any email from the support team, is there any other way I can solve my issue

Yes, please try to update the email there to the new one you do have access now.

If that does not work and you still have troubles, could you please share the Ticket number of your contact to Support, so I can ensure that you receive a follow up?

Have a nice day!

Hi @Kevin_ I've tried that but it didn't work. I've also tried contacting support but they still sent me back here and they didn't give me any ticket number

I just wanted to let you know that I’ve reached out to Player Support on your behalf and shared your ticket with them so they can follow up directly.

Since this involves your account details, they’re the only ones who can securely update your email and make sure your progress stays safe. You should hear back from an agent soon.

Thanks for your patience 😊

Thank you @QueenB 👍

Thank you @QueenB and @Alex_The_Witch I've followed the instructions in the email and waiting for the restoration of my levels.

Hey @eminent1 .

Thanks! I've found your new account and have now transferred your CCS progress from the old account to the new account.

If I can help with anything else let me know. Have a great day!

Thank you @Alex_The_Witch 👍. I want to do same on Candy crush soda saga, should I repeat the same process

Welcome! 👋

New here? Sign in or create an account to join the fun.

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