Cezdiamond

Community Manager

Comments

  • Hi there- Thanks for posting on King Care. I am really sorry that you have lost your boosters, I can understand your frustration. Please note that the boosters are saved to your device and not the game data, so you can use them when offline too. This does mean that any updates, crashes or device changes can cause these…
    in Boosters gone Comment by Cezdiamond August 2017
  • HI Rubia- Thanks for posting on King Care. I am really sorry that you have lost your boosters, I can understand your frustration. Please note that the boosters are saved to your device and not the game data, so you can use them when offline too. This does mean that any updates, crashes or device changes can cause these…
    in Loost all my boosts Comment by Cezdiamond August 2017
  • Hi Matt- Hi there!- Thanks for posting on King Care. I am really sorry that you have lost your boosters, I can understand your frustration. Please note that the boosters are saved to your device and not the game data, so you can use them when offline too. This does mean that any updates, crashes or device changes can cause…
    in Boosters gone???? Comment by Cezdiamond August 2017
  • Hi Wendy- Welcome to King Care! I can understand your disappointment, let's get you back on track so that you can continue on your sweet journey! I have sent you a private message, please click on the envelope icon in the top right hand corner of your screen. As soon as you get back to me we can get this sorted :-) Have a…
    in how do I retrieve lost levels? Comment by Cezdiamond August 2017
  • Hi there- I have replied on your previous question and sent you a private message, thanks! 
    in I did lose all of my progess BUT my game reset itself Comment by Cezdiamond August 2017
  • Hi there- Thanks for posting on King Care. I am sorry that you have been experiencing a problem connecting your game to Facebook. Please can you try our troubleshooting steps here? https://care.king.com/en/candy-crush-saga/lost-your-connection-to-facebook-android Let me know how you get on Have a sweet week! 
    in Unable to link to facebook Comment by Cezdiamond August 2017
  • Hi Nico- Welcome to King Care! I can understand your disappointment, let's get you back on track so that you can continue on your sweet journey! I have sent you a private message, please click on the envelope icon in the top right hand corner of your screen. As soon as you get back to me we can get this sorted :-) Have a…
    in Lost level Comment by Cezdiamond August 2017
  • Hi Terry- Thanks for posting on King Care. I am really sorry that you have been having a bit of a tricky time progressing in your game. - Have you successfully moved forward now? - Are you playing on desktop or mobile? Let me know if you need a hand! Have a sweet week! 
    in i am stuck at clock count down level 100 Comment by Cezdiamond August 2017
  • Hi Kalay- Thanks for posting on King Care. I am sorry that you have been experiencing a problem progressing in your game, have you been able to successfully move forward? Please let us know if you still need a hand. Have a sweet week! 
    in progress Comment by Cezdiamond August 2017
  • Hi Rubini- Thanks for posting on King Care. I am very sorry that you have been experiencing a problem loading your games. I can understand your frustration. Let's get you back on track :-) Please can you follow our troubleshooting steps here:…
    in Level 396 won't load. What can I do ? Comment by Cezdiamond August 2017
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