Cezdiamond

Community Manager

Comments

  • Hi Jitesh- Thanks for posting on King Care. Sorry for the delay in getting back to you. I am really sorry that you did not receive your rewards :-( I want to make things right again so I will send you a private message to check your account. Please click on the envelope icon in the top right hand corner of your screen. As…
    in i didnt got my treasure chest ? Comment by Cezdiamond July 2017
  • Hi Greenie158- Thanks for posting on King Care. I am sorry for the delay in getting back to you. We now have more levels available, are you able to access them? Let me know if you still need a hand :-) Thanks!
    in Cannot see level 2346 onwards Comment by Cezdiamond July 2017
  • Hi Dania- Thanks for posting on King Care. Sorry for the delay in getting back to you. Are you still experiencing a problem? Are you playing through the Windows App Store? Microsoft has released an app which helps in identifying and solving potential…
    in i cant install candy crush soda and jelly saga Comment by Cezdiamond July 2017
  • Hi Marcos- Thanks for posting on King Care. Sorry for the delay in getting back to you. I am sorry that you have experienced a problem with our latest feature game. Have you now received your rewards? Is there an error message? Please let me know if you still need a hand :-) Thanks!
    in How do i get my reward? Comment by Cezdiamond July 2017
  • Hi there- Thanks for posting on King Care. I am really sorry that you did not receive your rewards :-( I want to make things right again so I will send you a private message to check your account. Please click on the envelope icon in the top right hand corner of your screen.As soon as you get back to me we can get this…
    in Candy Crush Saga Island Ticket lost Comment by Cezdiamond July 2017
  • Hi there- Thanks for posting on King Care. I am really sorry that you have lost your boosters, I can understand your frustration. Please note that the boosters are saved to your device and not the game data, so you can use them when offline too. This does mean that any updates, crashes or device changes can cause these…
    in Help with my lost boosters! Comment by Cezdiamond July 2017
  • Hi Celeste- Thanks for posting on King Care. I am sorry for the delay in getting back to you. Are you still stuck on level 1400? What is the end of level message? Is there an error message? Let me know if you still need a hand :-) Thanks! 
    in I have completed level 1400 many times but it does not give me an option for level 1401. Comment by Cezdiamond July 2017
  • Hi Zee- Thanks for posting on King Care. If you are playing whilst connected to Facebook or the Kingdom, simply log into your account on your new phone and your progress will be there :-) Please note, however, that boosters are saved to the device and not the account so these will not appear on your new device. I hope this…
    in Changed my phone Comment by Cezdiamond July 2017
  • Hi Lynnecw- Thanks for posting on King Care. Please could you see this thread for more information :-) These steps have worked for other players. https://care.king.com/en/candy-crush-saga/candy-crush-html5-lost-progress Let me know if you still need a hand. Thanks! 
    in Candy Crush Soda lost levels Comment by Cezdiamond July 2017
  • Hi FourOrchards- Thanks for posting on King Care. I am sorry for the delay in getting back to you. Are you still stuck on level 1535? - Is there an error message? - Do you have 3 tickets? Let me know if you still need a hand :-) Thanks! 
    in Won't advance to next level after completing level Comment by Cezdiamond July 2017
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