Cezdiamond

Community Manager

Comments

  • Hi Ted- Welcome to King Care! I can understand your disappointment, let's get you back on track so that you can continue on your sweet journey! I have sent you a private message, please click on the envelope icon in the top right hand corner of your screen. As soon as you get back to me we can get this sorted :-) Have a…
    in Logged out of FB and lost progress Comment by Cezdiamond July 2017
  • Hi Stacey- Thanks for posting on King Care. We have been in touch by private messages :-) I hope this is resolved now. Have a lovely week! 
    in Sync king games to facebook Comment by Cezdiamond July 2017
  • Hi Ngua- Thanks for posting on King Care. Boosters are currently non-transferable between platforms and devices.As they are items saved directly to your device's memory they can only be used on that specific device. This means that if you receive them on your mobile device you are unable to access them on your PC and vice…
    in Please help me! Comment by Cezdiamond July 2017
  • Hi Anpas- Thanks for posting on King Care. I can understand your disappointment, let's get you back on track so that you can continue on your sweet journey! I have sent you a private message, please click on the envelope icon in the top right hand corner of your screen. As soon as you get back to me we can get this sorted…
    in Lost my progress after update Comment by Cezdiamond July 2017
  • Hi Eddy- Thanks for posting on King Care. Boosters are currently non-transferable between platforms and devices.As they are items saved directly to your device's memory they can only be used on that specific device. This means that if you receive them on your mobile device you are unable to access them on your PC and vice…
    in boosters Comment by Cezdiamond July 2017
  • Hi Lokesh- Thanks for posting on King Care. I am sorry that you did not receive your rewards, I can understand your disappointment. I would like to check your account so I have sent you a private message, please click on the envelope icon in the top right hand corner of your screen. As soon as you get back to me we can get…
    in jackpot Comment by Cezdiamond July 2017
  • Hi Aubreyaskal- Thanks for posting on King Care. I am sorry that you did not receive your rewards, I can understand your disappointment. I would like to check your account so I have sent you a private message, please click on the envelope icon in the top right hand corner of your screen. As soon as you get back to me we…
    in I won jackpot but didn't receive anything Comment by Cezdiamond July 2017
  • Hi Salindra- Welcome to King Care! I can understand your disappointment, let's get you back on track so that you can continue on your sweet journey! I have sent you a private message, please click on the envelope icon in the top right hand corner of your screen. As soon as you get back to me we can get this sorted :-) Have…
    in What happened? Looks like I was rest back to level 1. What's up and when will this be fixed????????? Comment by Cezdiamond July 2017
  • Hi BC- Thanks for posting on King Care and for sharing this feedback. Please let us know if you are experiencing this problem on a specific level, or which levels you have noticed this? o Is this a new problem? o Have you tested this on both mobile and desktop? o Please could you also be sure to try our troubleshooting…
    in Didn't get score from wrapped candies Comment by Cezdiamond July 2017
  • HI Gina- Thanks for posting on King Care. Sorry for the delay in getting back to you. Are you still currently stuck on level 1985? - When did the problem start? - Is there an error message? - Do you see an end of level message? Let us know if you still need a hand :-) Thanks! 
    in How do I advance, my game is stuck Comment by Cezdiamond July 2017
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