Cezdiamond

Community Manager

Comments

  • Hi Nicole- Thanks for posting on King Care. The chat feature is actually a tool of Facebook. We do not currently offer this ourselves, but thanks a lot for your feedback :-) Have a lovely week! 
    in Is there a way to live chat during a game that is not on facebook Comment by Cezdiamond July 2017
  • Hi Stephane- Thanks for posting on King Care. Welcome to the community :-) Here you have a few options: 1) Create a new Facebook/Kingdom account- uninstall the game and play connected to a new account. You would be able to start from the beginning but still save your new levels to an account and enjoy the perks of being…
    in reset Comment by Cezdiamond July 2017
  • HI Rogerio- Thanks for posting on King Care. I am sorry that you have been experiencing a problem playing Candy Crush Saga on your device. Please try our troubleshooting steps here: https://care.king.com/en/candy-crush-saga/loading-crashing-issues-android Please also see our list of recommended devices to be sure that…
    in Problems with my account Comment by Cezdiamond July 2017
  • HI Subhash- Welcome to King Care! I can understand your disappointment, let's get you back on track so that you can continue on your sweet journey! I have sent you a private message, please click on the envelope icon in the top right hand corner of your screen. As soon as you get back to me we can get this sorted :-) Have…
    in Level got reset Comment by Cezdiamond July 2017
  • Hi there- Welcome to King Care! I can understand your disappointment, let's get your mum back on track so that she can continue on your sweet journey! I have sent you a private message, please click on the envelope icon in the top right hand corner of your screen.As soon as you get back to me we can get this sorted :-)…
    in How do you get your progress back after Facebook connect Comment by Cezdiamond July 2017
  • Hi Alberto- Welcome to King Care! I can understand your disappointment, let's get you back on track so that you can continue on your sweet journey! I have sent you a private message, please click on the envelope icon in the top right hand corner of your screen. As soon as you get back to me we can get this sorted :-) Have…
    in Lollneed your help Comment by Cezdiamond July 2017
  • Hi deldowney- Thanks for posting on King Care. Sorry for the delay in getting back to you. o Are you still experiencing a problem progressing in your game? o Is there an error message? Thanks a lot! 
    in Next level Comment by Cezdiamond July 2017
  • Hi Marion- Thanks for posting on King Care. Sorry for the delay in getting back to you. I am very sorry that you have been experiencing a problem loading your games. I can understand your frustration. Let's get you back on track :-) Please can you follow our troubleshooting steps here:…
    in error message for 2 days Comment by Cezdiamond July 2017
  • Hi there- Thanks for posting on King Care. Sorry for the delay in getting back to you. Thanks for letting us know that you were experiencing this problem. We hope to have things running smoother next time. Thanks again :-) 
    in Can't access the island tournaments Comment by Cezdiamond July 2017
  • Hi Violet- Thanks for posting on King Care. Sorry for the delay in getting back to you. Please try our troubleshooting steps here: https://care.king.com/en/candy-crush-saga/loading-crashing-issues-android Let me know how you get on :-) Thanks!
    in Leaderboard is missing Comment by Cezdiamond July 2017
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