Cezdiamond

Hi Julia- Thanks for posting on King Care. Sorry for the delay in getting back to you. As we are constantly updating and improving our games, at times older devices may not be able to handle the implemented changes. On Android devices our apps require OS 2.3 or higher. Please see this thread for more…

in i have just bought a galaxy tab E and am very disapointed thats its not compatable with any of your Comment by Cezdiamond July 2017

Hi Nancy- Thanks for posting on King Care. Please could you see this thread for more information :-) https://care.king.com/en/candy-crush-saga/candy-crush-html5-lost-progress Let me know if you still need a hand. Thanks!

in Why has my game been reset to level 1? (I won't be starting over!) Comment by Cezdiamond July 2017

Hi Nazely- Thanks for posting on King Care. I am very sorry that you have been experiencing a problem loading Candy Crush Saga. I can understand your frustration. Let's get you back on track :-) Please can you follow our troubleshooting steps here:…

in Candy Crush not loading since 13 July Comment by Cezdiamond July 2017

Hi Rorta- Martin- Thanks for posting on King Care. Sorry for the delay in getting back to you. Please could you check the Play Store to be sure that you have the latest version of the game installed? You should then have access to more levels :-) Let me know how you get on. Thanks!

in I can't pass level 1270 on Farm Heroes Saga. Comment by Cezdiamond July 2017

Hi Miss Linda- Thanks for posting on King Care. Sorry for the delay in getting back to you. I am sorry I do not quite understand the problem that you are facing. Please could you let me know a little more information? Is there an error message? Thanks!

in Facebook login Comment by Cezdiamond July 2017

Hi Tim- Thanks for posting on King Care. Please could you see this thread for more information :-) https://care.king.com/en/candy-crush-saga/candy-crush-html5-lost-progress Let me know if you still need a hand. Thanks!

in Game loads at Level 1 - I'm at Level 1000+ Comment by Cezdiamond July 2017

Hi Julie- Thanks for posting on King Care. Please could you see this thread for more information :-) https://care.king.com/en/candy-crush-saga/candy-crush-html5-lost-progress Let me know if you still need a hand. Thanks!

in My game all of a sudden sent me back to the very beginning - lost all the levels. What happened? Comment by Cezdiamond July 2017

Hi Valerie- Thanks for posting on King Care. Please could you see this thread for more information :-) https://care.king.com/en/candy-crush-saga/candy-crush-html5-lost-progress Let me know if you still need a hand. Thanks!

in My game all of a sudden sent me back to the very beginning - lost all the levels. Help Comment by Cezdiamond July 2017

Hi Lori- Welcome to King Care! I can understand your disappointment, let's get you back on track so that you can continue on your Farmtastic journey! I have sent you a private message, please click on the envelope icon in the top right hand corner of your screen. As soon as you get back to me we can get this sorted :-)…

in I have a new phone and lost my progress on Farm Heros. Comment by Cezdiamond July 2017

Hi Deborah- Thanks for posting on King Care. I am very sorry that you have been experiencing a problem loading Candy Crush Soda Saga. I can understand your frustration. Let's get you back on track :-) Please can you follow our troubleshooting steps here:…

in I keep getting a long running script prompt how can I correct this? Comment by Cezdiamond July 2017

Cezdiamond
Community Manager

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Cezdiamond Community Manager

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Cezdiamond
Community Manager