Cezdiamond

Community Manager

Comments

  • Hi ursmjr- Thanks for posting on King Care. Sorry for the delay in getting back to you. Thanks for sharing your feedback :-) Please let us know if you need a hand with anything else. Have a sweet week! 
    in About levels Comment by Cezdiamond July 2017
  • Hi Dominque- Thanks for posting on King Care. I am very sorry that you have been experiencing a problem loading Candy Crush Soda Saga. I can understand your frustration. Let's get you back on track :-) Please can you follow our troubleshooting steps here:…
    in candy crush soda not loading right Comment by Cezdiamond July 2017
  • Hi Dawn- Thanks for posting on King Care. Sorry for the delay in getting back to you. o Are you still experiencing this problem? o Do you play on a mobile device too? o When did the problem start? Let me know if you still need a hand. Thanks! 
    in Game put me back at level 1 Comment by Cezdiamond July 2017
  • Hi there- Thanks for posting on King Care. Congratulations on getting so far, you're doing great! We love love to hear your tips on how to pass those trickier levels. New levels will be available soon, but I don't have an exact date just yet. You can check your game, our Facebook page or our Twitter feed to be one of the…
    in New levels Comment by Cezdiamond July 2017
  • Hi parlady99- Thanks for posting on King Care. I am sorry for the delay in getting back to you. Although level 2624 is indeed a tricky one, it is not impossible to pass. Check out this video of a player passing this level without any Boosters, hopefully it can give you some pointers:…
    in level 2624 Comment by Cezdiamond July 2017
  • Hi there- Thanks for posting on King Care. I am very sorry that you have been experiencing a problem loading your games. I can understand your frustration. Let's get you back on track :-) Please can you follow our troubleshooting steps here:…
    in game not loading right Comment by Cezdiamond July 2017
  • Hi Judith- Thanks for posting on King Care. Sorry for the delay in getting back to you. We have indeed made changes to the appearance of our games and we have now added Sugar Drops to our HTML5 game version too. There should not have been any changes in the way that the points are rewarded. Please could you share with us…
    in Since Candy Crush changed, I am not getting double points for winning a sugar drop level. Comment by Cezdiamond July 2017
  • Hi Kim- Thanks for posting on King Care. There have been some tests and changes to the appearance of our games, we are rolling these changes out in stages. Thanks for taking the time to provide us with your feedback.
    in when will os mac users on desktop version get full version like mobile app Comment by Cezdiamond July 2017
  • Hi Kim- Thanks for posting on King Care. Sorry for the delay in getting back to you. We are currently looking into this. Please could you make sure that you have the latest version of the game installed from the App Store? Thanks! 
    in candy crush soda saga restarts at level 1, prior to a week ago, started at proper level. Comment by Cezdiamond July 2017
  • Hi Fiona- Thanks for posting on King Care. Sorry for the delay in getting back to you. - Are you still stuck on level 40? - Is there an error message? - Are you playing directly on Facebook? Let me know if you still need a hand :-) 
    in Trouble unlocking level Comment by Cezdiamond July 2017
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