Cezdiamond

Community Manager

Comments

  • Hi chrissy50- Welcome to King Care! I can understand your disappointment, let's get you back on track so that you can continue on your Soda sweet journey! I have sent you a private message, please click on the envelope icon in the top right hand corner of your screen. As soon as you get back to me we can get this sorted…
    in My candy crush soda went back to level 1- help how do I get back to the original level I was on- Comment by Cezdiamond July 2017
  • Hi Cindee- Thanks for posting on King Care. Sorry for the delay in getting back to you. Are you still stuck on level 1070? Is there an error message? Please could you take a screenshot so that we can take a look? (To add an image to your reply, please click on the "photo" icon in the top left hand corner of the textbox)…
    in I've completed level 1070 and I am stuck on a circus tent. Comment by Cezdiamond July 2017
  • Hi Lambert- Thanks for posting on King Care. Welcome to the community :-) Do you wish to start from the beginning, may I ask what is it you would like? Here you have a few options: 1) Create a new Facebook/Kingdom account- uninstall the game and play connected to a new account. You would be able to start from the beginning…
    in Delete data on facebook Comment by Cezdiamond July 2017
  • Hi there- Welcome to King Care! I can understand your disappointment, let's get you back on track so that you can continue on your sweet journey from level 1895! I have sent you a private message, please click on the envelope icon in the top right hand corner of your screen. As soon as you get back to me we can get this…
    in sync error in candy crush saga Comment by Cezdiamond July 2017
  • Hi Momo- Welcome to King Care! I can understand your disappointment, let's get you back on track so that you can continue on your sweet journey! I have sent you a private message, please click on the envelope icon in the top right hand corner of your screen.As soon as you get back to me we can get this sorted :-) Have a…
    in Back to level 1 Comment by Cezdiamond July 2017
  • Hi there- Thanks for posting on King Care. I am really sorry that you have lost your boosters, I can understand your frustration. Please note that the boosters are saved to your device and not the game data, so you can use them when offline too. This does mean that any updates, crashes or device changes can cause these…
    in Candy Crush Game Boosters Comment by Cezdiamond July 2017
  • Hi CM Davidson- Thanks for posting on King Care. Sorry for the delay in getting back to you. Which browser are you playing on? Please could you try our troubleshooting steps here: https://care.king.com/en/candy-crush-saga/cant-get-your-games-to-load-on-facebook-check-this-out Let me know how you get on :-) Thanks! 
    in I play Candy Crush on facebook, and have reached 1550, and there are no further levels to play Comment by Cezdiamond July 2017
  • Hi JudyK- Thanks for posting on King Care. Sorry for the delay in getting back to you. Are you still stuck on level 2601? Please could you try replaying this level as hopefully it should move you back forward to level 2615. Let me know if you still need a hand :-) Have a sweet week! 
    in lost 15 levels, can't get new to load Candy Crush Saga Comment by Cezdiamond July 2017
  • Hi Simon- Welcome to King Care! I can understand your disappointment, let's get you back on track so that you can continue on your sweet journey! I have sent you a private message, please click on the envelope icon in the top right hand corner of your screen.As soon as you get back to me we can get this sorted :-) Have a…
    in Lost levels due to phone resetting Comment by Cezdiamond July 2017
  • Hi Donna- Thanks for posting on King Care. I am very sorry that you have been experiencing a problem playing Candy Crush Soda Saga. I can understand your frustration. Let's get you back on track :-) Are you playing on desktop? Please can you follow our troubleshooting steps here:…
    in I been haveing issues with candy crush soda for over a week now Comment by Cezdiamond July 2017
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