Cezdiamond

Community Manager

Comments

  • Hi Pamela- Thanks for posting on King Care. I am sorry for the delay in getting back to you. Are you still experiencing a problem with level 493? If the problem persists, please could you share a screenshot of you level board so that we can take a look for you? To add an image to your reply, please click on the "photo"…
    in why cant ı see the jellies on level new super hard level Comment by Cezdiamond July 2017
  • Hi pwaters- Thanks for posting on King Care. What model of device are you playing Bubble Witch 2 Saga on? Regarding the new graphics, there have indeed been some tests and changes to the appearance of our games. Please see this link for more information:…
    in Bubble witch Comment by Cezdiamond July 2017
  • Hi Janinesillat- Thanks for posting on King Care, and for taking the time to provide us with this feedback. The Gold Crowns symbolise harder levels. Here at King we are always working hard to keep our games fun and exciting. This means that from time to time we may tweak certain levels or features. Thanks again for the…
    in New Gold icons for levels completed with one life Comment by Cezdiamond July 2017
  • Hi Caretha- Welcome to King Care! I can understand your disappointment, let's get you back on track so that you can continue on your sweet journey! I have sent you a private message, please click on the envelope icon in the top right hand corner of your screen. As soon as you get back to me we can get this sorted :-) Have…
    in Lost Game data Jelly Crush Comment by Cezdiamond July 2017
  • Hi lisahonez123- Welcome to King Care! I can understand your disappointment, let's get you back on track so that you can continue on your sweet journey! I have sent you a private message, please click on the envelope icon in the top right hand corner of your screen. As soon as you get back to me we can get this sorted :-)…
    in Need help with Candy Crush Soda Comment by Cezdiamond July 2017
  • Hi lisahonez123- Thanks for posting on King Care. I can understand your disappointment, let's get you back on track so that you can continue on your sweet journey! I have sent you a private message, please click on the envelope icon in the top right hand corner of your screen. As soon as you get back to me we can get this…
    in Was at a high level in candy crush soda and computer updated and took me back to level 1. Help! Comment by Cezdiamond July 2017
  • Hi Melissa- Thanks for posting on King Care. Are you playing between Facebook and King.com or mobile and desktop? Boosters are currently non-transferable between platforms and devices.As they are items saved directly to your device's memory they can only be used on that specific device. This means that if you receive them…
    in I tried to open/sync a facebook account with a king (? - played on my desktop) account. Comment by Cezdiamond July 2017
  • Hi Amy- Thanks for posting on King Care. Sorry for the delay in getting back to you, are you still experiencing a problem passing this level? Please let us know if you still need a hand :-) Thanks! 
    in Level won't complete, has been hours Comment by Cezdiamond July 2017
  • Hi there- Thanks for posting on King Care. Sorry for the delay in getting back to you. Are you still experiencing a problem? Please could you let me know a little more detail about the error? What exactly is missing? Did this happen more than once? Thanks!
    in Level 2636 nonsense Comment by Cezdiamond July 2017
  • Hi davara64- Thanks for posting on King Care, sorry for the delay in getting back to you. I am really sorry that you have lost your boosters, I can understand your frustration. Please note that the boosters are saved to your device and not the game data, so you can use them when offline too. This does mean that any…
    in Lost boosters Comment by Cezdiamond July 2017
Avatar