Cezdiamond

Community Manager

Comments

  • Hi there- Thanks for posting on King Care. I am sorry for the delay in getting back to you. Please could you share a little more information regarding the problem you are experiencing. Are you playing one of our feature games? Is there an error message? Thanks! 
    in Candy Crush new rank up question Comment by Cezdiamond July 2017
  • Hi William- Thanks for posting on King Care. I am sorry that you have been experiencing a problem progressing in your game. Have you noticed that the map appears to be stuck on a lower level? Please could you try replaying that level to see if this moves your progression back up to the correct place? Let me know how you…
    in Is there a glitch in the game??? Comment by Cezdiamond July 2017
  • Hi HammerYogini- Thanks for posting on King Care. I am sorry that you have been experiencing a problem with your game loading. Please try our troubleshooting steps here: https://care.king.com/en/candy-crush-saga/loading-crashing-issues-ios Please also see our list of recommended devices to be sure that yours is fully…
    in I have an iPhone and my game will not load! (BBW3) What can I do?! Comment by Cezdiamond July 2017
  • Hi Tania- Thanks for posting on King Care. I am sorry that you have been experiencing a problem receiving your rewards. - Which rewards have you not received? - Is there an error message? - Which model of device are you playing on? Thanks! 
    in Not receiving rewards Comment by Cezdiamond July 2017
  • Hi Mark- Thanks for posting on King Care. I think the easiest thing to do would be to also link your game to the Kingdom too, then your levels will also be saved via King.com :-) To create an account on King.com please follow these easy steps: o Go to www.King.com and click on the game you want to play o Click on Play Now…
    in I started playing candy crush on my wife'e face book account. I have been playing under her name. Comment by Cezdiamond July 2017
  • Hi Keli5466- Thanks for posting on King Care. I am really sorry that you did not receive your rewards :-( I want to make things right again so I will send you a private message to check your account. Please click on the envelope icon in the top right hand corner of your screen.As soon as you get back to me we can get this…
    in Star challenge reward not recieved Comment by Cezdiamond July 2017
  • Hi Tina- Thanks for posting on King Care. If you play this game directly on Facebook or King.com do you still experience this problem? Gameroom is a feature of Facebook and we do not currently offer support for this. Let us know if we can help you :-) Thanks!
    in Pet rescue saga on Gameroom. All other games work OK. Comment by Cezdiamond July 2017
  • Hi Marie- Thanks for posting on King Care. I am sorry that you have been experiencing a problem with your device loading. Please try our troubleshooting steps here: https://care.king.com/en/candy-crush-saga/loading-crashing-issues-android Please also see our list of recommended devices to be sure that yours is fully…
    in Game hasn't loaded on my phone in 3 days Comment by Cezdiamond July 2017
  • Hi Jason- Thanks for posting on King Care. I am really sorry that you did not receive your rewards :-( I want to make things right again so I will send you a private message to check your account. Please click on the envelope icon in the top right hand corner of your screen. As soon as you get back to me we can get this…
    in Issue with star chaser in candy crush saga Comment by Cezdiamond July 2017
  • Hi Greg- Thanks for posting on King Care. I am really sorry that you have lost your boosters, I can understand your frustration. Please note that the boosters are saved to your device and not the game data, so you can use them when offline too. This does mean that any updates, crashes or device changes can cause these…
    in Lost boosters Comment by Cezdiamond July 2017
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