Cezdiamond

Community Manager

Comments

  • Hi Karen- Thanks for posting on King Care. I am really sorry that you did not receive all of your rewards :-( I want to make things right again so I will send you a private message to check your account. Please click on the envelope icon in the top right hand corner of your screen. As soon as you get back to me we can get…
    in 6 hour colour bomb Comment by Cezdiamond July 2017
  • Hi Darlene- Thanks for posting on King Care. Please could you ask your sister to reply to this question or post a new question. We can then check her account and help her out :-) Thanks a lot! 
    in lost levels Comment by Cezdiamond July 2017
  • Hi Marcia- Thanks for posting on King Care. I am sorry that you have been experiencing a problem connecting your game to Facebook. Please could you try our troubleshooting steps here: https://care.king.com/en/candy-crush-saga/lost-your-connection-to-facebook-android Let me know hoe you get on :-) Have a lovely weekend! 
    in Can't sync with Facebook on Turbo Droid 2 phone. Comment by Cezdiamond July 2017
  • Hi Mags- Thanks for posting on King Care. Sorry for the delay in getting back to you. Are you still experiencing a problem progressing in your game? Please could you try replaying the level that your game is stuck on? This should hopefully move things forward again. Let me know if you still need a hand :-) Have a sweet…
    in It's happened again!!! Comment by Cezdiamond July 2017
  • Hi there- Thanks for posting on King Care. I am very sorry that you have been experiencing a problem loading your games. I can understand your frustration. Let's get you back on track :-) I understand that you have already tried some steps to resolve this, please can you follow all of our troubleshooting steps here:…
    in Candy Crush Soda Saga slow to load and play Comment by Cezdiamond July 2017
  • Hi Froggie0911- Thanks for posting on King Care. Gold Bars are the in game currency which are bought with real life currency. These Gold Bars are then used in the game to purchase in game items such as boosters, Lives or Extra Moves. Please let us know if you are experiencing a problem, or what we can help you with :-)…
    in Why do I have keep paying for money in piggy bank Comment by Cezdiamond July 2017
  • Hi there- Thanks for posting on King Care. I am sorry that you have been experiencing a problem progressing in your game. Have you been able to successfully move forward now? Please let us know if you still need a hand and which level you are playing on. Thanks!
    in Just played a game with the ingredients. Three of my ingredients didn't count and I lost the game. Comment by Cezdiamond July 2017
  • Hi Joyce- Thanks for posting on King Care. Sorry for the delay in getting back to you. Here at King we are always working hard to keep our games fun and exciting. This means that from time to time we may tweak certain levels, features as well as creating fun new levels :-) New levels will be available soon, but I don't…
    in Pet Rescue Saga is all of a sudden a HUGE PROBLEM? Comment by Cezdiamond July 2017
  • Hi there- Thanks for posting on King Care. Sorry for the delay in getting back to you. We do not currently have phone support but you can find us here on King Care, by in game support or email support :-) Let me know what you need a hand with. Have a lovely weekend! 
    in How do I get in touch with someone from Customer Service? Comment by Cezdiamond July 2017
  • Hi Chelsea-Thanks for posting on King Care. I am sorry that you have been experiencing a problem with your game crashing. Please try our troubleshooting steps here: https://care.king.com/en/candy-crush-saga/loading-crashing-issues-ios Please also see our list of recommended devices to be sure that yours is fully compatible…
    in Game app on iPhone will not work Comment by Cezdiamond July 2017
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