Cezdiamond

Community Manager

Comments

  • Hi Melissa- Thanks for posting on King Care. I am sorry that the prize calendar has started from number one again, I would like to check your account so I have sent you a private message to check your account. Please click on the envelope icon in the top right hand corner of your screen. As soon as you get back to me we…
    in I sign in via email (not Facebook) on desktop. I downloaded game to iPhone. Does not match. Comment by Cezdiamond July 2017
  • Hi there- Thanks for posting on King Care. I am sorry for the delay in getting back to you, I can understand your disappointment. I would like to check your account so I have sent you a private message to check your account. Please click on the envelope icon in the top right hand corner of your screen. As soon as you get…
    in Stripes candy Comment by Cezdiamond July 2017
  • Hi Jules- Thanks for posting on King Care. Boosters are currently non-transferable between platforms and devices.As they are items saved directly to your device's memory they can only be used on that specific device. This means that if you receive them on your mobile device you are unable to access them on your PC and vice…
    in No Boosters received Comment by Cezdiamond July 2017
  • Hi there- Thanks for posting on King Care. I am sorry for the delay in getting back to you. Have you tried our desktop troubleshooting as it sounds like the game is freezing and lagging which is causing the wand not to fire in the right direction. See our steps…
    in Why does Stella wand go in different directions Comment by Cezdiamond July 2017
  • Hi Kelly- Thanks for posting on King Care. Sorry for the delay in getting back to you. Did you receive a pop up in your game asking you to install the latest game update. This should bring the World Tour back into your game. Thanks a lot! 
    in Where did the world challenge go? Comment by Cezdiamond July 2017
  • Hi Kim- Thanks for posting on King Care. Sorry for the delay in getting back to you, are you still stuck on level 652. I cannot find any other threads or questions regarding this level. Please could you share a screenshot of you level board so that we can take a look? To add a screenshot please click on the "photo" icon in…
    in I'm on level 652 and it is only showing me 1 gem. How can I fix this? Comment by Cezdiamond July 2017
  • Hi Tanisha- Thanks for posting on King Care. I am sorry for the delay in getting back to you, I can understand your disappointment. I would like to check your account so I have sent you a private message to check your account. Please click on the envelope icon in the top right hand corner of your screen. As soon as you get…
    in Candy crush striped candy Comment by Cezdiamond July 2017
  • Hi Laura- Thanks for posting on King Care. Sorry about the delay in getting back to you. Please could you try and play level 300 again for me? Hopefully this will update the system and put you back in the correct place. Thanks! 
    in level on candy crush soda problem Comment by Cezdiamond July 2017
  • Hi AE Fay- Thanks for posting on King Care. We appreciate you taking the time to provide us with this feedback. Here at King we are always working hard to keep our games fun and exciting. This means that from time to time we may tweak or certain mini games and levels. This means that some alterations made be made, or we…
    in Why is bubblegum hill not available on iPad? Comment by Cezdiamond July 2017
  • Hi Margey- Thanks for posting on King Care. I am sorry for the delay in getting back to you, I can understand your disappointment. I would like to check your account so I have sent you a private message to check your account. Please click on the envelope icon in the top right hand corner of your screen. As soon as you get…
    in Won Dexter Received no rewards Comment by Cezdiamond July 2017
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