Cezdiamond

Community Manager

Comments

  • Hi Graeme- Thanks for posting on King Care. I am sorry for the delay in getting back to you. Let's try and get your game back on track! a. Please close all apps and restart the device b. Please check for any updates for your device and…
    in Crash to desktop windows 10 app Comment by Cezdiamond July 2017
  • Hi Sheriff- Thanks for posting on King Care. Sorry for the delay in getting back to you. Unfortunately there are always some players that find a way to cheat, we do our best to monitor this and make changes to our games where we can to eliminate this, however, this is not always in our control. Thanks for sharing with us,…
    in People using cheats? Striped Candy Contest Comment by Cezdiamond July 2017
  • Hi Chasidy- Thanks for posting on King Care. I am sorry for the delay in getting back to you. - Are you still experiencing this problem? - Which device are you playing on? Please let me know if you still need a hand :-) 
    in what is going on? Comment by Cezdiamond July 2017
  • Hi Gaetan- Thanks for posting on King Care. I am really sorry that you have lost your boosters, I can understand your frustration. Please note that the boosters are saved to your device and not the game data, so you can use them when offline too. This does mean that any updates, crashes or device changes can cause these…
    in Last update Comment by Cezdiamond July 2017
  • Hi Nicole- Thanks for posting on King Care. I am sorry that you have been experiencing a problem playing level 2391. Please try our troubleshooting steps here: https://care.king.com/en/candy-crush-saga/loading-crashing-issues-ios It is possible that you may be playing on an older device, please see this thread for more…
    in Bug with level 2391 Comment by Cezdiamond July 2017
  • Hi Tina- Thanks for posting on King Care. I am sorry that you have been experiencing a problem passing level 2586. Please could you let us know the end of level message? In order to add a screenshot please click on the "photo" icon in the top left hand corner of the text box. Let me know if you need a hand :-) Have a sweet…
    in Level 2586 Comment by Cezdiamond July 2017
  • Hi Gunder- Thanks for posting on King Care. Which level are you currently on now? Please can you check that both are connected to the same Facebook account? Have you tried our Facebook troubleshooting steps here: https://care.king.com/en/candy-crush-saga/lost-your-connection-to-facebook-ios Let me know how you get on :-)…
    in iphone 5s Comment by Cezdiamond July 2017
  • Hi Fran- Thanks for posting on King Care. Sorry for the delay in getting back to you. Please try the following steps, in order to solve your issue and reconnect the game: Please make sure that the game hasn’t been blocked on Facebook. Go to Facebook >> enter Bubble Witch 3 Saga in the search field and confirm OK to unblock…
    in Bubble Witch 3 problems Comment by Cezdiamond July 2017
  • Hi Alex- Thanks for posting on King Care. Sorry for the delay in getting back to you. In order to save your progress please connect your game your game to Facebook or the Kingdom. You can then reinstall the game and once you log back into your account your progress will be saved, however, please note that you may lose in…
    in How can I save my progress and reinstall candy Crush Saga? Comment by Cezdiamond July 2017
  • Hi rosstebbo- Thanks for posting on King Care. Sorry for the delay in getting back to you. Are you still experiencing this problem? Please could you try our troubleshooting steps here? https://care.king.com/en/candy-crush-saga/loading-crashing-issues-android Let me know how you get on :-) Have a sweet week!
    in Candy Crush won't load Comment by Cezdiamond July 2017
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