Cezdiamond

Hi Carol- Thanks for posting on King Care. I am sorry for the delay in getting back to you and I am really sorry that you have lost your boosters, I can understand your frustration. Please note that the boosters are saved to your device and not the game data, so you can use them when offline too. This does mean that any…

in Help lost booster!!! Comment by Cezdiamond July 2017

Hi Chandra- Thanks for posting on King Care. Sorry for the delay in getting back to you. Are you still experiencing a problem progressing in your game? Which level are you now on? Thanks!

in I completed a level 5 days ago. The "plane" is at the junction to the new level, but I cannot ask Comment by Cezdiamond July 2017

Hi Mel- Thanks for posting on King Care. Sorry for the delay in getting back to you. Are you still experiencing a problem progressing in your game? Which level are you now on? Thanks!

in i have completed level 100 but the clock is stuck at 3days ... for a week now .?? Comment by Cezdiamond July 2017

Has anyone else been experiencing this problem? Please let us know! Thanks

in Candy Crush Saga won't load past 69% in the chrome web browser on all of the computers I manage Comment by Cezdiamond July 2017

Hi j.golden17- Thanks for posting on King Care. Welcome to the community :-) Here you have a few options: 1) Create a new Facebook/Kingdom account- uninstall the game and play connected to a new account. You would be able to start from the beginning but still save your new levels to an account and enjoy the perks of being…

in How do I reset my candy crush games back to the very begining? Comment by Cezdiamond July 2017

Hi Lynn- Thanks for posting on King Care. I am sorry that you have been experiencing a problem with your iPad crashing. Please try our troubleshooting steps here: https://care.king.com/en/candy-crush-saga/loading-crashing-issues-ios It is possible that you may be playing on an older device, please see this thread for more…

in I thought the problem with iPad crashing had been fixed but once again I am unable to open the game. Comment by Cezdiamond July 2017

Hi Judy- Thanks for posting on King Care. I am sorry for the delay in getting back to you. Have you now progressed? Please let me know if you still need a hand and what the end of level message is. Thanks!

in Won't move to next level Comment by Cezdiamond July 2017

Hi Shirley- Thanks for posting on King Care. To pass this level you need to reach the number of points and also make sure that no Candy Bombs explode whilst using all of the moves. If you see the message "a bomb is about to explode" this means that you have lost the level because a Candy Bomb counter has gone down to 0.…

in Level 2049 . I had way over the 45000 pt. required and it said I lose. I bought more time and it we Comment by Cezdiamond July 2017

Hi Peter- Thanks for posting on King Care. I am really sorry for the delay in getting back to you. Is this resolved now? Please let us know if you are still not able to move forward. Thanks!

in I'm stuck on level 40. It has been 5 days since the 3 day roadblock. Comment by Cezdiamond July 2017

Hi Janine- Thanks for posting on King Care. I am really sorry that you have lost your Lives, I can understand your frustration. Please note that the boosters are saved to your device and not the game data, so you can use them when offline too. This does mean that any updates, crashes or device changes can cause these items…

in Lost lives Comment by Cezdiamond July 2017

Cezdiamond
Community Manager

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Cezdiamond Community Manager

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Cezdiamond
Community Manager