Cezdiamond

Community Manager

Comments

  • Hi Rex- Thanks for posting on King Care. I am sorry for the delay in our reply and that you have been experiencing a problem with your progress. Does the problem persist? Are you playing directly on Facebook? Thanks! 
    in Issue with Candy Crush Soda, it starts me back at level one Comment by Cezdiamond July 2017
  • Hi there- Thanks for posting on King Care. I am sorry for the delay. Are you still experiencing this problem? Are you playing on King.com or Facebook? Does the problem exist on more than one browser? Thanks! 
    in back on level 1 on my home pc still on 2400 on my work pc whats happening Comment by Cezdiamond July 2017
  • Hi Elzabeth- Thanks for posting on King Care. I am sorry for the delay in getting back to you. Are you still experiencing a problem? If yes, please could you share a screenshot with us? To add an image please click on the "Photo" icon in the top left hand corner of the text box. Thanks! 
    in Pyramid saga Comment by Cezdiamond July 2017
  • Hi Amee- Thanks for posting on King Care. Sorry for the delay in getting back to you. Is the problem now resolved? Thanks! 
    in I have completed Level 100 and it has said 3 hrs until Level 101 unlocks - for 2 weeks.....HELP!!!! Comment by Cezdiamond July 2017
  • Hi Umeh- Thanks for posting on King Care. I am sorry that you have been experiencing a problem connecting your game to Facebook. Please could you try our troubleshooting steps here: https://care.king.com/en/candy-crush-saga/lost-your-connection-to-facebook-android Let me know how you get on :-) Thanks! 
    in facebook login problem Comment by Cezdiamond July 2017
  • Hi Tracey- Welcome to King Care! I can understand your disappointment, let's get you back on track so that you can continue on your sweet journey! I have sent you a private message, please click on the envelope icon in the top right hand corner of your screen. As soon as you get back to me we can get this sorted :-) Have a…
    in Lost progress since recent update Comment by Cezdiamond July 2017
  • Hi Silva537- Welcome to King Care! I can understand your disappointment, let's get you back on track so that you can continue on your sweet journey! I have sent you a private message, please click on the envelope icon in the top right hand corner of your screen. As soon as you get back to me we can get this sorted :-) Have…
    in Lost all game progress Comment by Cezdiamond July 2017
  • Hi JFreeman- Welcome to King Care! I can understand your disappointment, let's get you back on track so that you can continue on your Farmtastic journey! I have sent you a private message, please click on the envelope icon in the top right hand corner of your screen. As soon as you get back to me we can get this sorted :-)…
    in New phone lost all my levels Comment by Cezdiamond July 2017
  • Hi Isabella- Thanks for posting on King Care. I am sorry that you have been experiencing a problem with your device crashing. Please try our troubleshooting steps here: https://care.king.com/en/candy-crush-saga/loading-crashing-issues-android Please also see our list of recommended devices to be sure that yours is fully…
    in Why is candy crush saga unable to open? Comment by Cezdiamond June 2017
  • Hi Susan- Thanks for posting on King Care. I am really sorry that you did not receive your rewards :-( I want to make things right again so I will send you a private message to check your account. Please click on the envelope icon in the top right hand corner of your screen.As soon as you get back to me we can get this…
    in no rewards given for star chaser challenge Comment by Cezdiamond June 2017
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