Cezdiamond

Community Manager

Comments

  • Hi pappi- Thanks for posting on King Care. I am sorry that you have been experiencing a problem with your device crashing. Please try our troubleshooting steps here: https://care.king.com/en/candy-crush-saga/loading-crashing-issues-android Please also see our list of recommended devices to be sure that yours is fully…
    in Game crashing/freezing Comment by Cezdiamond June 2017
  • Hi Anna- Welcome to King Care! I can understand your disappointment, let's get you back on track so that you can continue on your sweet journey! I have sent you a private message, please click on the envelope icon in the top right hand corner of your screen.As soon as you get back to me we can get this sorted :-) Have a…
    in Hello. The June 15th update seems to have dropped me down to level 1 from the high 300s. Comment by Cezdiamond June 2017
  • Hi thesalmonella- Thanks for posting on King Care. I am really sorry that you did not receive all of your rewards. Let's make things right again :-) I have sent you a private message, please click on the envelope icon in the top right hand corner of your screen.As soon as you get back to me we can get this sorted. Have a…
    in star chaser no color bomb reward Comment by Cezdiamond June 2017
  • Hi sylgab- Thanks for posting on King Care. I am sorry that you have been experiencing a problem with your iPhone crashing. Please try our troubleshooting steps here: https://care.king.com/en/candy-crush-saga/loading-crashing-issues-ios It is possible that you may be playing on an older device, please see this thread for…
    in My Candy Crush Saga was crashing every time I open the app, so I delete the app and download a new o Comment by Cezdiamond June 2017
  • Hi Gerry- Thanks for posting on King Care. Welcome to the community. I am sorry that you are having some problems with your game, have you tried our troubleshooting steps here: https://care.king.com/en/candy-crush-saga/cant-get-your-games-to-load-on-facebook-check-this-out This should resolve most problems :-) Let me know…
    in game screen goes white after completing board Comment by Cezdiamond June 2017
  • Hi illiniCathy- Thanks for posting on King Care. I am really sorry that you did not receive your full purchase, let's make things right again. I would like to check the transaction details so I have sent you a private message, please click on the envelope icon in the top right hand corner of your screen. As soon as you get…
    in I purchased gold bars but didn't receive bonuses. Comment by Cezdiamond June 2017
  • Thanks everyone for the feedback, we are currently looking into this. 
    in Farm heroes super saga nos synching Comment by Cezdiamond June 2017
  • Hi Kyle- Welcome to King Care! I can understand your disappointment, let's get you back on track so that you can continue on your sweet journey! I have sent you a private message, please click on the envelope icon in the top right hand corner of your screen. As soon as you get back to me we can get this sorted :-) Have a…
    in Lost my data Comment by Cezdiamond June 2017
  • Hi Steve- I will send you a private message through King Care and we can check your account. Thanks!
    in Won the stripe contest (1st place) but received no award Comment by Cezdiamond June 2017
  • Hi Shilpa- Thanks for posting on King Care. I am sorry that you have been experiencing a problem progressing in your game. Let's see if we can get you back on track :-) I have sent you a private message, please click on the envelope icon in the top right hand corner of your screen. As soon as you get back to me we can get…
    in Stuck @117 pet rescue saga Comment by Cezdiamond June 2017
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