game screen goes white after completing board

Question

everytime i complete a board my screen goes white. I have to reload the game and therefore i loose all my gifts that were sent to me. Is anybody else having this issue if so how can this be fixed. i am playing on a normal pc and have no loading issues with game or any other game.

Cezdiamond · Answer

Hi Gerry- Thanks for posting on King Care. Welcome to the community. I am sorry that you are having some problems with your game, have you tried our troubleshooting steps here: https://care.king.com/en/candy-crush-saga/cant-get-your-games-to-load-on-facebook-check-this-out

This should resolve most problems :-)

Let me know how you get on!