Cezdiamond

Community Manager

Comments

  • Hi @Bahar- I will send you a message too :-) 
    in how to restore all the level progress in candy crush saga.I was not connected to facebook. Comment by Cezdiamond March 2017
  • Hi @Amber @Vika and @Claire I will send you all a message :-) Thanks! 
    in I was on level 738 and now it shows back to level 1. Why?? Comment by Cezdiamond March 2017
  • Hi Bruno- Thanks for posting on King Care. Let's try and get you back on track! I have checked your account and it appears that you were able to successfully log in to the Kingdom on King.com and on Windows, however this account has not been linked to Facebook for quite some time. Were you able to log in now? Please let me…
    in Can´t sync Candy Crush application with King.com Comment by Cezdiamond March 2017
  • Hi LauraQ- Thanks for posting on King Care. I am really sorry that you have been experiencing a problem passing level 2049. I can understand your disappointment. What was the end of level message? If this happens again please could you upload a screenshot of the end level message, so that we can take a look for you? To add…
    in level 2049 candy crush saga Comment by Cezdiamond March 2017
  • Hi Sueling12- Thanks for posting on King Care. We appreciate you taking the time to provide us with this feedback. Here at King we are always working hard to keep our games fun and exciting. This means that from time to time we may tweak certain levels. We always listen and have made changes for this reason in the past. We…
    in Why is it that they are so may hard levels lately please you are getting so greedy its over Comment by Cezdiamond March 2017
  • Hi Pierre- Thanks for posting on King Care. We appreciate you taking the time to provide us with this feedback. Here at King we are always working hard to keep our games fun and exciting. This means that from time to time we may tweak certain levels. We always listen and have made changes for this reason in the past. We…
    in LVL 2037 Comment by Cezdiamond March 2017
  • Hi maddie06- Thanks for posting on King Care. I am sorry that you have been experiencing a problem with your iPad crashing. Please try our troubleshooting steps here: https://care.king.com/en/candy-crush-saga/loading-crashing-issues-ios It is possible that you may be playing on an older device, please see this thread for…
    in Game will not load on iPad Comment by Cezdiamond March 2017
  • Hi Debbie!- Thanks for posting on King Care. I am really sorry that you have lost your boosters, I can understand your frustration. Please note that the boosters are saved to your device and not the game data, so you can use them when offline too. This does mean that any updates, crashes or device changes can cause these…
    in All boosters disappeared. How do I get them back Comment by Cezdiamond March 2017
  • Hi Wong- Thanks for posting on King Care. I am really sorry that you did not receive your purchase. Let's make things right again. I would like to check your transaction details so I have sent you a private message, please click on the envelope icon in the top right hand corner of your screen. As soon as you get back to me…
    in bar Comment by Cezdiamond March 2017
  • Hi Deb- I am sorry I do not understand the problem that you are facing, is there an error in your game? Please could you try our troubleshooting steps here: https://care.king.com/en/candy-crush-saga/cant-get-your-games-to-load-on-facebook-check-this-out Let me know how you get on :-) Have a sweet week! 
    in I have been playing bubble witch 3 level 239 for a week. I have watched the video's but lose the f Comment by Cezdiamond March 2017
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