Cezdiamond

Community Manager

Comments

  • Hi Shirley- Welcome to King Care! I can understand your disappointment, let's get you back on track so that you can continue on your sweet journey! I have sent you a private message, please click on the envelope icon in the top right hand corner of your screen. As soon as you get back to me we can get this sorted :-) Have…
    in I was on level 900+ but for some reason Candy Crush has taken me back to level 1!! help Comment by Cezdiamond March 2017
  • Hi @Bernice- If you have created a Facebook or Kingdom account your levels will be saved to the server, and logging in again will take you back to where you were, however some players did not make an account correctly, so the only way that we can help out is to send them a private message to check/create an account for…
    in I was on level 738 and now it shows back to level 1. Why?? Comment by Cezdiamond March 2017
  • Hi Chin YS- I will send you a message too :-) 
    in I was on level 738 and now it shows back to level 1. Why?? Comment by Cezdiamond March 2017
  • Hi Willy1228- Thanks for posting on King Care. Welcome to the community. I am sorry that you have been experiencing a problem connecting your game to Facebook, I can understand your frustration. Let's get you back on track :-) Please could you try our troubleshooting steps…
    in I cannot connect candy crush to facebook on my mobile Comment by Cezdiamond March 2017
  • Hi Helen- Welcome to King Care! I can understand your disappointment, let's get you back on track so that you can continue on your sweet journey! I have sent you a private message, please click on the envelope icon in the top right hand corner of your screen. As soon as you get back to me we can get this sorted :-) Have a…
    in Why on my pc has my game gone back to level 1 was ok yesterday morning Comment by Cezdiamond March 2017
  • Hi Chris- Thanks for posting on King Care. Tips are often featured to help players pass levels or if there is a long pause you may notice that some Candies flash to give you a pointer on which move to make next. Here at King we are always working hard to keep our games fun and exciting. This means that from time to time we…
    in higher level tips Comment by Cezdiamond March 2017
  • Hi Chris- Thanks for posting on King Care. Welcome to the community. Sorry about the character requirements this is just in place to encourage people to include enough information in their question, thanks for the feedback. Regarding the Frog in Candy Crush Saga, you may hear him say "Frogtastic" :-) I hope this helps,…
    in what is the frog saying? Comment by Cezdiamond March 2017
  • Hi marmon69- Welcome to King Care! I can understand your disappointment, let's get you back on track so that you can continue on your sweet journey! I have sent you a private message, please click on the envelope icon in the top right hand corner of your screen. As soon as you get back to me we can get this sorted :-) Have…
    in Time to quit? Comment by Cezdiamond March 2017
  • Hi Lily- Thanks for posting on King Care. Welcome to the community. I am sorry that you have been experiencing some problems synchronising your game to your iOS devices. Please could you try the following troubleshooting steps on your iPhone? https://care.king.com/en/candy-crush-saga/lost-your-connection-to-facebook-ios…
    in Why can't I synchronise my progress with my iPad? Comment by Cezdiamond March 2017
  • Hi there- Thanks for posting again, I am sorry that you cannot see my private message I have instead sent a message to your mobile game, and a pop up will appear :-) Thanks! 
    in I give up, after asking 3 ore 4 times i still havent an answer about my private message Comment by Cezdiamond March 2017
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