Cezdiamond

Community Manager

Comments

  • Hi Patty- Thanks for posting on King Care. I am really sorry that you did not receive your purchase, let's make things right again. I would like to check the transaction details, so I have sent you a private message, please click on the envelope icon in the top right hand corner of your screen. As soon as you get back to…
    in I purchased "candy shop deals" three different times, I get the coins but not the extras! Whats up? Comment by Cezdiamond February 2017
  • Hi Sam- Thanks for posting on King Care. After a careful and thorough investigation and based upon our valuable players' feedback, it has been decided to say goodbye to Odus and his adventures in the Dreamworld. I am sorry that this may be disappointing for you. The access to the Dreamworld levels has now been removed, as…
    in Why is dreamworld gone and why wasnt i informed if it was being discontinued? Comment by Cezdiamond February 2017
  • Hi Richard- Thanks for posting on King Care, welcome to the community. I am sorry that you have been experiencing a problem passing level 1389. Please could you upload a screenshot of the end of level message so that we can take a look? To add an image please click on the "image" icon in the top left hand corner text box.…
    in Problem with level 1389 Comment by Cezdiamond February 2017
  • Hi David- Welcome to King Care. I am very sorry that you are experiencing a problem with your Gold Bars, these should never go missing. Please let me know which Gold Bars you think are missing, so that I can investigate this for you. I would like to check your account so I have sent you a private message. Please click on…
    in Lost gold bars Comment by Cezdiamond February 2017
  • After careful investigation by our Technical Team we have found that older devices such as the iPad 2, may no longer be fully compatible with our games. With improvements to graphics, sound and the addition of new features in our games, some older devices may not be able to handle the implemented changes. Performance may…
    in Unable to access Candy Crush Saga Comment by Cezdiamond February 2017
  • Hi peplynn- Thanks for on King Care. Welcome to the community. I am really sorry that you did not receive your Jackpot reward, I can understand you frustration. Let's make things right again. I would like to check your account so I have sent you a private message, please click on the envelope icon in the top right hand…
    in JACKPOT got Nothing Comment by Cezdiamond February 2017
  • Hi Vivi- Thanks for posting on King Care. Welcome to the community :-) Here you have a few options: 1) Create a new Facebook/Kingdom account- uninstall the game and play connected to a new account. You would be able to start from the beginning but still save your new levels to an account and enjoy the perks of being…
    in How to reset candy crush saga? Comment by Cezdiamond February 2017
  • Hi Susan S- Thanks for posting on King Care and for highlighting this on King Care. We are currently looking into this, I hope to have an update for you shortly. Thanks for your understanding and have a sweet day! 
    in 2367 does not work Comment by Cezdiamond February 2017
  • Hi Nanette- Thanks for posting on King Care and for highlighting this on King Care. We are currently looking into this, I hope to have an update for you shortly. Thanks for your understanding and have a sweet day! 
    in Daily Rewards not loading Comment by Cezdiamond February 2017
  • Hi Smorga19- Thanks for posting on King Care. I am really sorry that you did not receive your purchase, let's make things right again. I would like to check the transaction details, so I have sent you a private message, please click on the envelope icon in the top right hand corner of your screen. As soon as you get back…
    in Purchased bars and special candies package and only got the 50 gold bars. Help! Comment by Cezdiamond February 2017
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