Cezdiamond

Community Manager

Comments

  • Hi there :-) The envelope should appear in King Care next to your profile icon in the top right hand corner of the screen, please let me know if you need a hand. Thanks! 
    in How to retrieve lost levels? Comment by Cezdiamond February 2017
  • Hi Susie- Thanks for posting on King Care. I am sorry that you have been experiencing a problem with your iPad crashing. can understand your disappointment. Le's get you back on track :-) Please try our troubleshooting steps here: https://care.king.com/en/candy-crush-saga/loading-crashing-issues-ios It is possible that you…
    in Can't play on IPad Comment by Cezdiamond February 2017
  • Hi there- Thanks for posting on King Care. I sorry that you had this unpleasant experience, I can understand your frustration. Let's make things right again. I would like to check your account so I have sent you a private message, please click on the envelope icon in the top right hand corner of your screen. As soon as you…
    in I did NOT hit claim reward when i won 6 hr unlimited lives But the counter started & i couldnt use Comment by Cezdiamond February 2017
  • Thanks for your reply, please could you try our general troubleshooting steps here? https://care.king.com/en/candy-crush-saga/loading-crashing-issues-android Thanks a lot! 
    in Bubble witch 3 stellas house Comment by Cezdiamond February 2017
  • Hi Angie- Thanks for posting on King Care. Thanks for taking the time to provide us with your feedback. :-) We value the thoughts and opinions of all of our loyal players. I cannot promise that these changes will be made but your comments will be passed on to our game studios. Have a Soda sweet weekend! 
    in Juicy! Sweet! Comment by Cezdiamond February 2017
  • Hi Frode- Thanks for posting on King Care. I am sorry that you have been experiencing a problem with your iPad crashing. can understand your disappointment. Le's get you back on track :-) Please try our troubleshooting steps here: https://care.king.com/en/candy-crush-saga/loading-crashing-issues-ios It is possible that you…
    in Multiple crashes Comment by Cezdiamond February 2017
  • Hi Eleaheva- Thanks for posting on King Care. I am sorry that you have been experiencing a problem with your iPad crashing. I understand that you have already tried some of these steps but please try all of our standard troubleshooting steps here: https://care.king.com/en/candy-crush-saga/loading-crashing-issues-ios It is…
    in Continues to crash each time I attempted to open and play a level. Comment by Cezdiamond February 2017
  • Hi Cathy- Thanks for posting on King Care. I am sorry that you have been experiencing a problem with your iPhone freezing crashing. Please try our troubleshooting steps here: https://care.king.com/en/candy-crush-saga/loading-crashing-issues-ios It is possible that you may be playing on an older device, please see this…
    in Level 269 keeps freezing up and it won't allow me to finish the game. Comment by Cezdiamond February 2017
  • Hi there- Thanks for posting on King Care. I am really sorry that you did not receive your purchase. Let's make things right again. I would like to check the transaction details so I have sent you a private message, please click on the envelope icon in the top right hand corner of your screen. As soon as you get back to me…
    in bought an in app bundle for 5.39 but it will not show up Comment by Cezdiamond February 2017
  • Hi Ontario- Welcome to King Care! I can understand your disappointment, let's get you back on track so that you can continue on your sweet journey! I have sent you a private message, please click on the envelope icon in the top right hand corner of your screen. As soon as you get back to me we can get this sorted :-) Have…
    in I updated my candy crush saga game and it made me have to go to the beginning of the game, Comment by Cezdiamond February 2017
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