Cezdiamond

Community Manager

Hi Moneypenny- Welcome to King Care! I can understand your disappointment, let's get you back on track so that you can continue on your sweet journey! I have sent you a private message, please click on the envelope icon in the top right hand corner of your screen. As soon as you get back to me we can get this sorted :-)…

Hi Ally- Thanks for posting on King Care. I am sorry that you have been experiencing a problem with your iOS devices crashing. Please try our troubleshooting steps here: https://care.king.com/en/candy-crush-saga/loading-crashing-issues-ios We have noticed that players have been experiencing problems with some of our games…

Hi Cynthia- Thanks for posting on King Care. I am really sorry that you have lost your boosters, I can understand your frustration. Please note that the boosters are saved to your device and not the game data, so you can use them when offline too. This does mean that any updates, crashes or device changes can cause these…

Hi Itunuade- Thanks for posting on King Care. I am sorry that you have been experiencing a problem with your device loading. Please try our troubleshooting steps here: https://care.king.com/en/candy-crush-saga/loading-crashing-issues-android Please also see our list of recommended devices to be sure that yours is fully…

@Lily Thanks for your reply, I am sorry about this. Are you still experiencing a problem now? Thanks again! 

Hi Tammy- Thanks for posting on King Care. We are a community site where players and fans can support and help each other. We also have a small team of moderators to jump in and offer support where needed. We do not mark the questions as solved, these are done by the person asking the question. I have checked your account…

Hi @Nicola- Sorry for the confusion, the message is on the King Care site itself :-) Please let me know if you need a hand finding it. 

Hi Matt- Thanks for posting on King Care. Welcome to the community. I am really sorry that you have been experiencing a problem connecting your devices to Facebook. I can understand your frustration. Please could you try our troubleshooting steps here:…

Thanks so much for the screenshot, which part exactly is not clickable? Thanks again :-) 

Hi Nicola- Welcome to King Care! I can understand your disappointment, let's get you back on track so that you can continue on your Farmtastic journey with your new account! I have sent you a private message, please click on the envelope icon in the top right hand corner of your screen. As soon as you get back to me we can…