Cezdiamond

Community Manager

Comments

  • Hi Titore- Welcome to King Care! I can understand your disappointment, let's get you back on track so that you can continue on your sweet journey! I have sent you a private message, please click on the envelope icon in the top right hand corner of your screen. As soon as you get back to me we can get this sorted :-) Have a…
    in Lost progress Comment by Cezdiamond February 2017
  • Hi there- Thanks for your question. I am sorry for the confusion, we have noticed that a few players have lost their in game items in Bubble Witch 3. This is currently being investigated and our moderator added your question to the main thread on this topic so that we could update everyone together once we have a solution.…
    in Your answer to my question causes more questions. Comment by Cezdiamond February 2017
  • Hi Glim- Thanks for posting on King Care. Welcome to the community :-) Here you have a few options: 1) Create a new Facebook/Kingdom account- uninstall the game and play connected to a new account. You would be able to start from the beginning but still save your new levels to an account and enjoy the perks of being…
    in I want reset my game to level 1 Comment by Cezdiamond February 2017
  • Hi there- Thanks for posting on King Care. I am sorry that you have been experiencing a problem with your iPad crashing. Please try our troubleshooting steps here: https://care.king.com/en/candy-crush-saga/loading-crashing-issues-ios We have noticed that players have been experiencing problems with some of our games on…
    in mini ipad occasionaly crashing again after latest update Comment by Cezdiamond February 2017
  • Hi there- Thanks for posting on King Care. We appreciate you taking the time to provide us with this feedback. We value the thoughts and opinions of all our loyal players. Here at King we are always working hard to keep our games fun and exciting. This means that from time to time we may tweak certain levels. Your comments…
    in Level 2324 Comment by Cezdiamond February 2017
  • Hi Natasha- Thanks for posting on King Care. I am really sorry that you have lost your boosters, I can understand your frustration. Please note that the boosters are saved to your device and not the game data, so you can use them when offline too. This does mean that any updates, crashes or device changes can cause these…
    in Upgraded my phone Comment by Cezdiamond February 2017
  • Hi Mark- Thanks for posting on King Care. Welcome to the community. I am sorry that you have lost some of your in game items. I can completely understand your disappointment :-( Let's make things right again. I would like to check your account so I have sent you a private message, please click on the envelope icon in the…
    in I recently earned two stereo bolts but they have disappeared. Comment by Cezdiamond February 2017
  • Hi Munyee- Thanks for posting on King Care. I am really sorry that you did not receive your Gold Bars. Let's make things right again. I would like to check the transaction details so I have sent you a private message, please click on the envelope icon in the top right hand corner of your screen. As soon as you get back to…
    in Gold bars purchased but not received Comment by Cezdiamond February 2017
  • Hi Kylie- Thanks for posting on King Care. I am very sorry that you have been experiencing a problem loading your games on Facebook. Have you tested more than one browser? I can understand your frustration. Let's get you back on track :-) Please can you follow our troubleshooting steps here, they fix most problems:…
    in Why are multiple King Games taking so long to load on Facebook. Comment by Cezdiamond February 2017
  • Hi Jaclyn- Thanks for posting on King Care. I am very sorry that you have been experiencing a problem loading your games. I can understand your frustration. Let's get you back on track :-) I understand that you have followed some of these steps already but please can you follow all of our troubleshooting steps…
    in CC Jelly Black Screen Comment by Cezdiamond February 2017
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