Cezdiamond

Community Manager

A similar thing happened to me. Can you help? Hi! I will help you too, of course :-)

I dont know but in game they said that we could message them and they would help restore it/put me back at the level I was at Welcome to King Care! I can understand your disappointment, let's get you back on track so that you can continue on your journey!

I have the same issue. Please help me. Spent 5 years gettin to the level I was at. Would really appteciate some help, I have tried multiple times on this site and nobody has tried to help me. Thanks. Hi Danielle- I will send you a message through King Care

Hi! I lost all my levels after updating my phone OS as well. The app got deleted. When I downloaded again, it started from level 1. I was above 2100 or 2200. Please help! Hi Binita- I have sent you a private message through King Care. Thanks!

I was around 1600 and just lost all my progress. Tried to connect to FB to transfer to new phone Hi Celeste! I will send you a private message via the King Care forum. Thanks

I have Candy Crush on my laptop and have been playing it the past few days. I was about level 160 and I lost all of my progress. Please help I will send you a private message though King Care :-)

All 3 of mine also caused the game to freeze. So couldn't use any of them. Sorry about this, we have passed this on to studio.

when I try to get to the next level it wont let me buy my way through or use the help from friends it says store not available Hi Michelle- what is the error message?

Still no access to the kingdom. Time to quit Candy Crush? Which model of device are you playing on? What is the error message?

Hi All,I'm having the same problem, to access to the Kingdom or Facebook login, although level 2750 is completed, next isn't available for about 2 weeks.I play only on mobile, android.Any suggestions?Thank you in advance.J Hi Janos- what error message do you see?