Jelly_Jenny

Community Manager

Hi Traci! This seems to be handled through email support already. Please reply to that if you should have any doubts or further questions. Cheers, Jenny 

Hi! You are not able to purchase the Gold Bars from a full Piggy Bank? If you're having this issue in Facebook, try out these steps: https://goo.gl/owWByB I hope that does the trick. Jenny 

Hi Gayle! Ouch, that's no fun :( Take a look at our refunds page for this: https://goo.gl/MR7Eq9 I hope that helps! Jenny 

Hi Paul, Your question is for Bubble Witch 2 Saga and not 3? The issue with the inbox should now been sorted out. If you're still having these issues, please clear your browser cache and try again: http://www.wikihow.com/Clear-Your-Browser%27s-Cache I hope this helps :) Jenny 

Hi Lea, Passing levels on the first try is always especially exciting. Now these levels will turn golden to decorate your game and to indicate how well you're doing. I hope this helps! Jenny 

Hi Anne! It's happening in your game on iPhone and Android? Give these steps a try: https://goo.gl/uGjr3H https://goo.gl/CzvzrJ If that doesn't help, reinstalling the game app ultimately should clear up the issue. Please note that boosters and lives may disappear in this process and be sure to have your game saved through…

Hi Katharine, If your game app is acting up, give these steps a try: https://goo.gl/uGjr3H I hope that helps! /Jenny 

Hi Lianne! I can see that your email has already been answered to - please reply to our Customer Care's message if you have any doubts or further questions. Thanks! /Jenny 

Good job upgrading the house! The extension on the house, the Beanstalk, is still on the way to a percentage of Bubble Witch Saga 3 players. Unfortunately we cannot tell when it will be arriving to you but be sure to keep your game up to date so you won't miss anything that's sent your way. Thanks for your patience. /Jenny 

Hi Stan! Oh that's not very magical :( If it keeps happening, give these steps a try including changing browsers: https://goo.gl/owWByB Alternatively if you have a Windows 10 machine, you can download the game from Store and play there. Be sure to connect the game to your Facebook account in order to pick up where you have…