Jelly_Jenny

Community Manager

Comments

  • Hi Dawn! If your inbox is acting up, I can confirm that the game team has been notified of this issue and they are working on fixing it. Please check in on your game from time to time to see the improvements made in the game and you can of course play with the automatically reloaded lives. In the meantime please try…
    in Bubble Witch2 Comment by Jelly_Jenny March 2018
  • Have you tried these steps already: https://goo.gl/owWByB Including clearing the cache and changing browser types? If the issue persists still, please try reinstalling the game app from Facebook. Don't worry, it won't affect your game progress: Go to “Settings => Apps” and press the “x” next to the app in question. Clear…
    in I can't get the game to load. Comment by Jelly_Jenny February 2018
  • Hi Tucker Ted, As the game app is developed, new features and challenges are added some older devices may not be able to handle the implemented changes. Some players have reported that following these steps have improved their playing experience so they are definitely worth trying: - Clear the cache frequently using this…
    in Compable bubble witchsaga3 fora samsung galazy core prime Comment by Jelly_Jenny February 2018
  • Hi Missy, Are you having this issue in Facebook? If you are, please give these steps a try: https://goo.gl/owWByB If you're having the issue on your Apple device, make sure you have a strong internet connection and go through these measures: https://goo.gl/uGjr3H I hope that helps! Jelly Jenny 
    in why can't i purchase gold bars, or extra bubbles? it tells me that something went wrong. Comment by Jelly_Jenny February 2018
  • Hi Sherry! If you're having loading issues in Facebook, be sure to try these steps including clearing cache and changing browsers: https://goo.gl/owWByB Alternatively if you have a Windows 10 machine, you can download the game from Store and play there. Be sure to connect the game to your Facebook account in order to pick…
    in The game Bubble Witch 3 is still not loading on Facebook I am about ready to delete it! Comment by Jelly_Jenny February 2018
  • Hi Abiy, Please see how to request for a refund: https://goo.gl/MR7Eq9 Thanks for your patience :) Jelly Jenny 
    in Charged twice Comment by Jelly_Jenny February 2018
  • Hi Sue, If you have missed out on any of your purchases, please find out what you should do from our purchases page: https://goo.gl/MR7Eq9 If your game is still switched over to the old format give these steps a try: https://goo.gl/owWByB And please make sure that you're opening the game through Facebook and not through a…
    in purchased gold, game has reset to old format Comment by Jelly_Jenny February 2018
  • We have let the game team know about this now, George! Thanks for reporting. Since it's intermittently working you can keep trying to pass it still (try not to use in-game boosters if you notice that it's not working). Or if you are playing also on a PC you can try out the level there. Thanks for your patience. Jenny 
    in Level 1318 bug Comment by Jelly_Jenny February 2018
  • Thanks for picking this up, Laura! What we would recommend first is that you try the level a few times in case the Fish bundle would start to untie then. Let us know how it goes - I hope you're on your way to the new top already ;) Jenny - King Care Team 
    in Level 1318 bug Comment by Jelly_Jenny February 2018
  • Hi! There are now 1320 levels released for Android devices. Make sure that you have the latest update of the game app so you can continue on your Saga. Check this video with how to update your game: http://to.king.com/4zGs Whenever you see a paint bucket at the end of your levels, it's there to indicate that you've…
    in Jelly Saga wont go up to the next level after 660. Is it the end of the game? Comment by Jelly_Jenny February 2018
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