Jelly_Jenny

Community Manager

Comments

  • Hi Kresty, Some added features are not available for all players. Rest assured we're working on rolling them out for all players but it may take a while. If you're playing on mobile, please keep your game app up to date so you receive all of the exciting things coming your way. Thanks for your patience. Jenny - King Care…
    in I can't build any more on my house Comment by Jelly_Jenny February 2018
  • Hi Rick, Unfortunately we cannot guarantee that all players receive all extra features such as Beanstalk or Star Cats at the same time. Usually the newest features in the game run with a randomly selected control group for testing purposes and to better analyze the impact. Hopefully players outside of this group will also…
    in I have been "Sitting back and relaxing" for months now. When will game advance? Comment by Jelly_Jenny February 2018
  • Hi Kresty, Like my colleague mentioned here, some added features are not available for all players. Rest assured we're working on rolling them out for all players but it may take a while. Please keep your game app up to date so you receive all of the exciting things coming your way. Thanks for your patience. Jenny - King…
    in Why has star cats been removed? Comment by Jelly_Jenny February 2018
  • Hi Nathan43Wil, You're having trouble with your Windows 10 game app? Here are steps that fix most of your Windows 10 app issues: Check if you have updates for the app: http://www.windowscentral.com/windows-10-check-app-updates If the game still is not working, as a last resort, try re-installing the game, it usually fixes…
    in Bubble witch 3 saga game keeps freezing? Comment by Jelly_Jenny February 2018
  • Hi csanders080883, And thanks Level help for catching this! If you have loading issues with the game app on your iOS device, give these steps a try: https://goo.gl/uGjr3H And if the issue persists, like Level help said, get back to us with your Kingdom ID and we'll take a closer look. You can find the Kingdom ID from your…
    in Bubble witch 3 hasn’t load for me in three days Comment by Jelly_Jenny February 2018
  • Hi Shay, Have you tried restarting the game? I would recommend trying restarting the game and your device too. If the issue persists, try these steps: https://goo.gl/CzvzrJ And if you're still having trouble using your in-game boosters, please contact us through the game app: - Open the game - Select settings from the…
    in My ingame boosters are not working. Comment by Jelly_Jenny February 2018
  • Hi Monna, You're receiving a message telling you to go online to download new episodes? Our game team is investigating this but fortunately clearing the cache on your Google Play Store should get you on track right away: 1) Go to apps and find the app called 'Settings' 2) Locate the menu called 'Apps' 3) Scroll down till…
    in Go online to download more quests Comment by Jelly_Jenny February 2018
  • Hi Lynne! Clearing the cache on your Google Play Store should get you on track right away: 1) Go to apps and find the app called 'Settings' 2) Locate the menu called 'Apps' 3) Scroll down till you find the 'Google Play Store' 4) From here click on 'Clear data' then clear cache. Please notice that you will get a warning…
    in Candy crush soda is asking me to go online and downloaded new episodes Comment by Jelly_Jenny February 2018
  • Hi gimpmichelle, If you lose any of your bonuses, try restarting the game and reconnecting the game app to your Facebook / Kingdom account. If that doesn't help or you keep having this hitch frequently, take a look at these steps: https://goo.gl/CzvzrJ Cheers! Jenny - King Care Team
    in I have been losing the daily bonus everyday after only playing for 15 minutes. Comment by Jelly_Jenny February 2018
  • Hi Yaneke! If your avatar is stuck in any of the previous levels, simply replay and complete that level and your game should catch up with your real progress. I hope this helps! Jenny - King Care Team
    in Level 1122 Candy Crush Soda Comment by Jelly_Jenny February 2018
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