Jelly_Jenny

Community Manager

Hello Bella, If you have technical issues with the game in Facebook, these steps should help: https://goo.gl/owWByB Jenny - King Care Team

Hi Eisal, That's too bad :( As these extra features like Daily Bonus are not saved up in your account, starting from day 1 again can happen. And as disappointing this may feel, luckily the rewards do not go up exponentially as you go but are about the same from one week to another. Apologies for any inconvenience caused. I…

Thanks for the heads up, Vicki! I can confirm that the game team is working on improving Mystery Mountain challenge. What may help in the meantime is trying these steps but it's not guaranteed: https://goo.gl/owWByB Apologies for the inconvenience caused. Jenny - King Care Team

Help is on the way! I would need to check out your player account - please see the private message I've sent you here in King Care. You'll find your inbox from top right corner. Thanks :) Jenny - King Care Team

Hi Helen, Apologies for the graphical error. Rest assured it was noted and fixed. If you have an issue with a purchase, please take a look this post regarding refunds: https://goo.gl/MR7Eq9 If you need further assistance, click here to contact our Customer Care team: http://help.king.com/contact Thanks for your cooperation…

Hi Judy! If this is still an issue, please contact us through the game app and so we can take a look at your account: - Open the game - Select settings from the left lower corner - Select ? mark - Select a top - Scroll down "contact us" Kind regards, Jenny - King Care Team

Hi Lynda, If your Piggy Bank is still refusing to cash out, try these steps including clearing the cache and changing browsers: https://goo.gl/owWByB Have a Sweet day! Jenny - King Care Team

If you're still wondering about this, please see our post regarding purchases and refunds: https://goo.gl/MR7Eq9 Kind regards, Jenny - King Care Team

Ouch that's not Sweet! See full instructions on our page regarding purchases and refunds: https://goo.gl/MR7Eq9 King regards, Jenny - King Care Team

Hi Stacy! If you still have doubts about your Gold Bars transactions, please contact us through your game app: - Open the game - Tap on the left bottom corner - Select "Customer Care" - Fill out the contact form Kind regards, Jenny - King Care Team